Jul 10, 2020

Why Kernel is developing a cloud brain recording platform

brain
Cloud
Startup
Kernel
William Smith
2 min
Kernel is a Los Angeles, California-based startup developing non-invasive brain recording technology
Kernel is a Los Angeles, California-based startup developing non-invasive brain recording technology...

Kernel is a Los Angeles, California-based startup developing non-invasive brain recording technology.

The company’s neuroscience as a service (NaaS) platform is commercially available, enabling customers to access brain imaging devices remotely.

Its brain recording technologies are known as Flow and Flux. The latter detects magnetic fields generated by neural activity, while Flow measures blood flow as representative of neural activity.

It says its products overcome the limitations of current brain imaging hardware, which can be expensive, bulky or require surgery.

Kernel hopes to create an ecosystem for human improvement based on what it calls a “neurome”, analogous to a person’s genome.

Since its foundation in 2016, the company has raised a significant sum. Its latest Series C, which it said was its first outside funding round, saw the company raise $53mn from lead investor General Catalyst, alongside Tiny Blue Dot, Manta Ray Ventures, Khosla Ventures and Eldridge.

In a press release, the company’s CEO and founder Bryan Johnson said: “Mainframes became PCs and then smartphones. The $1B genome became the $1,000 genome. The brain and mind are next. 

“We live in a data-illuminated world, but the user manuals for our brains have no diagnostic or useful numbers, leaving us with no option but to describe and characterize cognition using hunches.” Johnson continued, “Imagine a cardiologist asking you how your heart is doing based upon your hunches, without cholesterol or blood pressure.

“If we can quantify thoughts and emotions, conscious and subconscious, a new era of understanding, wellness, and human improvement will emerge.”

The company said it would use the investment to accelerate on-demand access to its products, developing its technology further.

“The vision fueling Kernel is one of the most audacious imaginable.” said Quentin Clark, General Partner, General Catalyst. “But that ambition has a passionate and committed founder and team, and pragmatic engineering work to back it up. Kernel’s engineering accomplishments have the potential to enable more neuroscience progress in the next few years than has been accomplished in the last few decades.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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