May 17, 2020

Will quantum computing revolutionise cybersecurity? IBM thinks so

Cyber Security
Quantum Computing
Harry Menear
4 min
Virtual reality
The world of cybersecurity has seen rapid advancements over the past decade, as technology permeates more and more aspects of commercial and consumer li...

 The world of cybersecurity has seen rapid advancements over the past decade, as technology permeates more and more aspects of commercial and consumer life. The proliferation of endpoints brought about by the rapidly expanding Internet of Things (IoT) has created an infinitely larger number of ways for cyber threats to enter a company’s network. 

Cloud centric cybersecurity firm ExtraHop reported recently that, in 2018, the average dwell time (the time a cyber threat has access to a company’s network before striking) had risen to an average of 101 days, “and that’s just the average. Many organisations have discovered threats that had lurked in their environments for years before being discovered,” writes ExtraHop cybersecurity professional Chase Snyder. 

With the industry leading enterprises reeling from one major cyber breach after another, cybersecurity experts are turning to an emerging element of IT, in the hope that it can provide the edge they need against everything from nation state sponsored hackers to Anonymous. 

Quantum computers (that use qubits - bits that can exist in multiple states, as opposed to the 1 or 0 that binary can achieve) are exponentially more powerful than the most advanced modern supercomputers. The implication is that quantum computers could “lead to new breakthroughs in science, life-saving medical advances, and financial strategies to live well in retirement. Algorithms could even quickly direct emergency services such as ambulances,” says a collaborative report between The European Sting and the World Economic Forum

However, the application that has businesses and governments investing billions of dollars in the technology is its ability to overcome traditional encryption. 

We find ourselves in the midst of a new arms race. The cybersecurity company that harnesses the power of quantum computing before anyone else will be a great deal closer to making their systems impenetrable, and getting that dwell time number of days a lot closer to the holy grail of zero. The hacker who gets their hands on quantum computing technology first will be able to waltz into the most secure systems on the planet, even potentially cracking blockchain encryption and doing everything from stealing the most secure information on the planet to destabilising the cryptocurrency market. The stakes couldn’t be higher. 


As one of the largest and most innovative software companies in history, IBM have their horse firmly in the race. IBM first made quantum computers available through its public cloud in May 2016 with the IBM Q Experience platform. As of today, users have executed more than 28mn experiments and simulations on the quantum cloud platform and published over 180 third-party research papers. IBM Q is one of the world’s most advanced quantum computing initiatives, focused on propelling the science and pioneering commercial applications for quantum advantage. 

The company made an announced today that may be the next big step in the race to a quantum cyber secure future. IBM is announcing that it will begin to provide “quantum-safe cryptography services” on the IBM public cloud in 2020 and is now offering a Quantum Risk Assessment from IBM Security to help customers assess their risk in the quantum world. 

"IBM Cloud is taking the critical steps needed to help enterprises ensure their data stays secure in a quantum future," said Harish Grama, general manager, IBM Cloud. "Starting in 2020, IBM Cloud will roll out new services that will help keep data secure and private from the emerging cybersecurity challenges presented by future quantum computers."

The technology IBM is deploying is awe inspiring in its scope. "In order to prepare for the impact that quantum computers are expected to have on data security, IBM Research has been developing cryptographic algorithms that are designed to be resistant to the potential security concerns posed by quantum computers," said Vadim Lyubashevsky, cryptographer, IBM Research. "Our jointly developed quantum-safe algorithms, part of a lattice cryptography suite called CRYSTALS, are based on the hardness of mathematical problems that have been studied since the 1980's and have not succumbed to any algorithmic attacks, either classical or quantum. This is why we have made our algorithms open source and have submitted them to NIST for standardisation."


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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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