Jun 8, 2020

Wipro and IBM announce digital transformation alliance

IBM
Cloud
Digital Transformation
Wipro
William Smith
2 min
Wipro has announced an alliance with IBM to help empower businesses with digital transformation
Wipro has announced an alliance with IBM to help empower businesses with digital transformation...

IT and consulting firm Wipro said that, in collaboration with IBM, it would develop hybrid cloud offerings for businesses to move workloads and applications to secure public and private clouds.

An innovation centre, the Wipro IBM Novus Lounge, located in Wipro’s Kodathi campus in Bengaluru has also been established, offering businesses innovation tools to help drive digital transformation, with solutions ranging from cloud to artificial intelligence to machine learning and internet of things capabilities.

In a press release, Ramesh Nagarajan, Senior Vice President – Cloud Services, Wipro Limited said: “Wipro empowers customers across industries to re-imagine their cloud journey with its business-first strategy and industrialized solutions approach. Wipro IBM Novus Lounge will allow us to showcase hybrid multi-cloud and open source solutions even more comprehensively and support our customers’ continuous business transformation journey.”

Wipro said its customers would have access to IBM and Red Hat solutions and cloud offerings, as well as industry solutions for banking and financial services, energy and utilities, retail, manufacturing and healthcare.

Gaurav Sharma, Vice President – Cloud and Cognitive Software, IBM India said: “As companies across the world continue to drive digital transformation, decision-makers must rethink radically on how to leverage the combined power of data, cloud and open source technologies to become industry leaders. Wipro IBM Novus Lounge brings together Wipro’s expertise across industries and IBM’s open source technologies, designed to be secure and scalable across hybrid cloud, Data and AI, all running on Red Hat OpenShift promoting the journey to Cloud and journey to AI.”

As all company’s worldwide, Wipro’s operations have been impacted by the ongoing COVID-19 pandemic. In a blog post outlining itrs response, the company said it had committed $154mn to frontline medical and service workers. 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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