Nora
Hertzschuch
Head of Administration & Information

As a trainee, Nora joined the Group in July 2008. She completed a 3-year apprenticeship, during which she was able to move through a different department every six months. At the end of her training, Nora decided to stay in IT. In the IT Services department, she was first an employee until 2017, when she became the Deputy Head of the department. Her main focus here was on IT controlling, training and administration of the Bell Food Group's SharePoint, procurement of IT material resources and support of the ITSM tool.

In October of 2019, she took over the position as Junior SharePoint Administrator/Data Services in which she focused more on SharePoint administration in the area of infrastructure and identity access management. 

At the end of 2020, Sven Friedli requested her for the IT Administration & Information area, which she took over in February 2021. Due to the wide range of tasks, which include the management of IT staff planning and the IT line budget, SharePoint administration and the sub-project management request management, the work is very versatile.

Q&A

You have been working for over 13 year at Bell Food Group. What were the biggest changes in all these years?

The company has grown strongly in recent years and is represented in more and more countries. As a result, the demands on IT have also changed significantly. It is increasingly important to be well-networked across the many locations and to work closely together. As an example: At the beginning of my training, I still sent orders by fax, but now nothing works without digital media.

What was the biggest impact in terms of complexity?

Since IT at Bell Food Group is distributed across many locations and is a shared service centre, it is incredibly important not to lose contact with the external offices and to integrate them as part of the group and department. 

Since being with SharePoint I have been administering a system that is to be used across the whole group, which is certainly a part of being able to work more closely together. We see ourselves as ONE IT and this is what we need to promote.

What is needed to overcome the challenge you face?

Especially in the current times, when traveling is rather difficult, I have found video conferencing to be a good tool. Being able to put a face to a person, no matter what country or company they work in, creates closer collaboration and makes the distance feel considerably less.