AIExperts99.com Wins Technology Consultancy Award
Congratulations to AIExperts99.com, the winners of this year’s Technology Consultancy Award.
I'm incredibly honoured and yes, genuinely thrilled to have been nominated and now to receive this Global Tech & AI Award for my work and research on human-centric AI. Years ago, my path led me to a critical crossroads in AI, one that divided people into two camps: those who feared dystopia and those who hoped for utopia.
That tension inspired my AI mission, focusing on human-centric AI that serves, supports, and uplifts people. Today, my work is dedicated to helping organisations implement ethical and responsible AI at the enterprise level through AIX strategy and executive education. I advocate for AI that keeps humans in the loop because I believe AI should enhance the human experience in the workplace, not replace it. Thank you again for this incredible recognition.
AIExperts99.com, under the leadership of Chief AI Officer Joel Frenette, has demonstrated outstanding innovation and strategic vision in enterprise AI consultancy.
The firm’s approach is anchored in blending cutting-edge automation with human-centric design, ensuring that AI complements rather than replaces human interaction.
Joel’s work spans multiple industries and enterprise environments, notably spearheading a digital transformation at TravelFun.Biz.
He implemented an integrated communications platform encompassing Voice AI, Chat AI and Social Messaging AI — all customised to the firm’s travel services.
This not only streamlined appointment scheduling and reduced agent workloads by more than 40%, but also enhanced customer experience and lead conversion.
He further unified the company’s digital operations with a CRM built on GoHighLevel, combining website, email, text and social channels to create a cohesive and data-informed customer journey.
Joel also served in an advisory capacity to PeopleToGo, Inc., guiding mission alignment and operational transformation through strategic planning and bottom-up team engagement.
Meanwhile, at a Fortune 500 energy company, he led a complex migration from Cisco to AWS Connect.
This multi-year initiative leveraged Amazon’s AI tools — including Bedrock, Lex and Polly — to build scalable, real-time customer service capabilities, transforming thousands of user interactions daily.
What distinguishes AIExperts99.com is its measurable impact.
From delivering annual operational savings through system optimisations to transforming internal workflows with agile and lean methodologies, every engagement is marked by data-driven outcomes.
AIExperts99.com is not just implementing technology — it is reshaping how organisations scale intelligently, build trust and maintain long-term operational excellence in the age of AI.
The Global Tech & AI Awards 2025
Held on 14 May at 155 Bishopsgate, the Global Tech & AI Awards provided a rare opportunity to spotlight the people and organisations redefining what’s possible in the technology industry.
These awards shone a light on the breakthroughs that others can learn from and build upon, rewarding not only technical excellence but strategic impact, customer value and ethical application.
It is amazing to see the meaningful impact that these companies, projects and individuals are having on the world, furthering technological innovation.
Everyone at Tech & AI LIVE and Technology Magazine would like to extend their congratulations to our winners for 2025 and thank you for your dedication to a more connected, inclusive and innovative future.
Technology Consultancy Award
This award celebrates consultancies that deliver measurable results for clients, improve operational efficiency and provide innovative solutions.
It recognises a commitment to addressing client challenges, fostering strong relationships and delivering ongoing support that helps organisations thrive in an ever-changing technological landscape.
Shortlisted companies:
- AIExperts99.com
- Vinay Makkaji
Highly commended: Vinay Makkaji (Capgemini)
Vinay Makkaji, Cloud COE Leader at Capgemini is driving enterprise transformation through strategic cloud modernisation.
With more than 20 years’ experience in IT architecture, Vinay focuses on rearchitecting legacy systems for agility, scalability and long-term value — not just migration.
He leads the development of sector-specific accelerators that help clients, from manufacturing to finance, navigate hyperscaler adoption while ensuring compliance and robust governance.
His work also supports Capgemini’s sustainability goals, optimising cloud usage to reduce data centre emissions.
With Capgemini targeting net zero by 2040 and already using 100% renewable electricity in the UK, cloud efficiency now underpins both digital and environmental strategy.
Vinay’s leadership is grounded in the delivery of complex, high-impact programmes for global enterprises.
As cloud adoption becomes more sophisticated, his pragmatic approach offers a benchmark for technology leaders seeking speed, resilience and sustainability in their cloud journeys.
Essential diary dates for 2025
Discover the essential diary dates for Technology Magazine and AI Magazine and its sister publications Mobile Magazine and Data Centre Magazine.
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- Tech & AI LIVE London + Cyber LIVE London | 14-15 May
- The Global Tech & AI Awards | 14 May
- Tech & AI LIVE Singapore | 4 November
- Tech & AI LIVE New York | 18 November
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