Bain Technology Report 2020 highlights Covid-19 ‘catalyst’
At the turn of the year, few people could have predicted the global turmoil and devastation caused by Covid-19. The devastation also created an opportunity for growth as people around the globe pivoted to a life more virtual – made possible by technology.
Commentators claim the digital transformation was brought forward a decade in just six months, yet most technology companies haven’t drastically altered their existing plans, according to Bain & Company.
One of the clearest examples is that the long-term shift from on-premise to cloud computing continues to be a critical priority, according to a cross-section of IT decision-makers Bain surveyed monthly since March (see Figure 1).
“When the crisis hit, companies paused many of their IT investments,” says the report. “Early in the pandemic, IT decision-makers said they expected decreased spending on software maintenance contracts and on-premise IT to continue at least through 2021. The expected spending reductions have only grown more pronounced as the pandemic has unfolded.
“It wasn’t all belt-tightening. IT decision-makers said they immediately boosted spending on cloud-based security and software-as-a-service for remote work in the wake of the pandemic. They expect their cloud budgets to continue growing over the next year and beyond.”
Meanwhile, the pandemic has highlighted the need for resilience (see Figure 2).
Retooling the supply chain has become an urgent priority in a quest to make them stronger as well as cost-effective. The disruptions due to Covid-19 have shown how far technology supply chains have been stretched in an effort to achieve lean – shortening cycle times, concentrating production, and reducing costs and inventory.
The report says companies are accelerating and scaling up experiments with robotic process automation, artificial intelligence and other advanced automation tools.
“Technology has always moved fast, but the transformation across the industry has accelerated faster than some in the industry thought possible,” states the report. “Like past crises, this one will favour those who boldly adapt and extend new ways of operating.”
Amazon test new technology to improve employee safety
At the Amazon Robotics and Advanced Technology labs in Boston, and Northern Italy, team members are testing and developing new technologies in order to help to make employees’ jobs safer, these include technologies that help move carts and packages through Amazon facilities.
Recently the safety of Amazon's warehouses has drawn scrutiny. On June 1, the Washington Post's Jay Greene and Chris Alcantara published findings from an analysis of Occupational Safety and Health Administration data showing Amazon's serious injury rates are nearly double those at other companies' facilities.
A spokesperson from Amazon said the company spent more than $1 billion last year on safety measures, and hired more than 6,200 employees to a group dedicated to workplace health and safety.
One innovation being tested by Amazon, which is in early development, is the use of motion-capture technology to assess the movement of volunteer employees in a lab setting. These employees perform tasks that are common in many Amazon facilities, such as the movement of totes, which carry products through robotic fulfillment centers.
The motion-capture software enables Amazon scientists and researchers to more accurately compare data captured in a lab environment to industry standards rather than other modelling tools traditionally used by ergonomists.
“With this data, visualisations, and employee feedback, we are looking to identify relatively simple changes that can make a big impact,” said Kevin Keck, worldwide director of Advanced Technology at Amazon. “Something as simple as changing the position of handles on totes may help lower the risk of injuries to our employees at a massive scale.”
Autonomous Robots creating new paths to safety
In order to reduce the need for employees to reach up or bend down when retrieving items, Amazon is testing a new workstation system called “Ernie.” According to the company Ernie takes totes off of a robotic shelf and uses a robotic arm to deliver it to employees, so they can remain in a more comfortable and stable position.
“We’re known for being passionate about innovating for customers, but being able to innovate with robotics for our employees is something that gives me an extra kick of motivation each day,” said Keck. “The innovation with a robot like Ernie is interesting because while it doesn’t make the process go any faster, we’re optimistic, based on our testing, it can make our facilities safer for employees.”
“Bert” is one of Amazon’s first Autonomous Mobile Robots (AMRs), and is being tested to autonomously navigate through facilities with Amazon-developed advanced safety, perception, and navigation technology. In the future, it is thought that an employee would be able to summon Bert to carry items across a facility.
‘Scooter’ and ‘Kermit’ are two other robots that also operate autonomously, and are both transport cars. The carts are used to carry empty totes and packages through our facilities.
In a blog post the company said: ‘By having Autonomously Guided Carts (AGCs) like Scooter and Kermit perform physical tasks, we believe we can make our facilities safer and enable our employees to focus on jobs that require their critical thinking skills. In addition, using an AGC like Scooter to pull carts through our facilities reduces the risk of strains on our employees, or even collisions. We currently plan to deploy Scooter to at least one Amazon facility this year.’
Amazon began using robotics in its facilities in 2012, and since then they have added more than 1 million jobs worldwide while simultaneously deploying 350,000 mobile drive unit robots.
“The role robotics and advanced technology can play in not only innovating for customers, but helping make our facilities safer, is a massive motivation for me and my team,” said Keck. “The health and safety of our employees is our number one priority. By listening to them, innovating on their behalf, and driving new technologies into our facilities over the coming months and years, I’m confident we’ll make a big contribution to our goal of reducing recordable incidents by 50% by 2025.”