ePlus and CHOC – driving better patient outcomes
ePlus is a global provider of technology solutions focused in the areas of cloud, data center, networking, security, and collaboration. Anthony Lakin, Chief Information Security Officer at Children’s Hospital of Orange County (CHOC), explains that partnering with ePlus and selecting them to address CHOC’s cybersecurity concerns was easy. “I'm very deliberate about my interaction with third party vendors because they need to understand the problem I’m trying to solve and bring value add to that. That's what I found in ePlus; I feel as though they're a deep bench that I can leverage. The services that specifically I partner with them on are vulnerability management as a service and our 24-7 security operations set.”
“Partnerships are the lifeblood of what we do,” says Justin Mescher, VP of Cloud and Data Solutions at ePlus. “I put them into two categories: customer partnerships and technology partnerships. On the technology side, our customers trust us to identify the right technologies to meet their needs. A lot of that involves knowing those technologies inside and out, what fits where, and identifying the best solution to meet the customer’s specific requirements.
“Customer partnerships are why we're here, and ultimately it’s not just understanding the technology side of what our customers need, but the business outcome they're driving towards. In the case of CHOC, technology is used to deliver a better experience for their patients.”
Most of ePlus’ customers are in the process of modernizing their applications and platforms to support their digital transformation initiatives. “Our goal is to be able to continue to align with our customers, to help them be the most efficient service provider back to the business as possible,” Mescher says. “There’s going to be continued investments in cloud, security, AI/ML, and analytics. Those are the areas that are going to maximize that value to the business.”
Lakin says that CHOC’s vision and strategy heavily depend on building strong relationships like the one they have with ePlus. “We've also seen that with the pandemic, having a partner like ePlus allows us to be more agile and dynamic, and that’s going to be paramount to our success.”
“The team at CHOC really stands out to me,” Mescher says. “They are very purposeful about patient outcomes. One consistent theme I've seen across the board interacting with the technology teams at CHOC is that the patient is always number one, and technology supports that need. It's so exciting to work with a team like that,” he adds.
Non-IT experts ‘to build majority of tech products by 2024’
80% of technology products and services will be built by non-technology professions by 2024, says research firm Gartner.
This is according to a new report from Gartner, which claims a new category of buyers outside the traditional IT organisation is now responsible for a growing share of the overall IT market.
“Digital business is treated as a team sport by CEOs and no longer the sole domain of the IT department,” said Rajesh Kandaswamy, distinguished research vice president at Gartner. “Growth in digital data, low-code development tools and artificial intelligence (AI)-assisted development are among the many factors that enable the democratistion of technology development beyond IT professionals.”
COVID-19 Accelerating Technology
Technology has started expanding into all areas of business, creating demand for products and services outside IT departments. In 2023, Gartner anticipates that US$30 billion in revenue will be generated by products and services that did not exist pre-pandemic. Gartner analysts said the rapid expansion of cloud services, digital business initiatives, and remote services opened the door for new possibilities in integrations and optimisation.
The research found that COVID-19 also reduced barriers for those outside of IT to create technology-based solutions by providing an entry point for anyone who was able to serve pandemic-induced needs. Gartner said technology providers are now finding themselves increasingly entering markets related to, or in competition with, nontechnology providers, including innovative firms in financial services and retail.
Gartner expects high-profile announcements of technology launches from nontech companies to proliferate over the next 12 months.
“The availability of business technologists provides new sources of innovation and the ability to get work done. Thus, technology and service providers will need to extend their sourcing of ideas and technology development into new communities, whether they are based on citizen development, their own customer communities or other sources,” said Kandaswamy