Sep 14, 2020

McKinsey: How CIOs Become Strategic Business Leaders

McKinsey
CIO
Strategy
Paddy Smith
2 min
McKinsey: Five habits of highly successful CIOs
Organisation Success is now driven by Digital Technology, can today's CIOs move from functional to strategic leaders and build a Digital Ecosystem...

Technology is core to business success, yet management consultancy McKinsey’s 2018 strategy survey found fewer than 80 percent of organisations that had pursued digitisation were still in the “early stages” of technology transformation.

The consultants recognise some legitimate delays – including “the mind-boggling complexity of legacy systems” – but point the finger squarely at CIOs who have failed to expand their role beyond its traditional remit into a “core driver of business value”.

Disjointed tech projects led by CIOs who had not rationalised the holistic role of technology in the company had fragmented digital strategy and become bogged down, failing to deliver business value to the organisation.

The key to holistic technological transformation

McKinsey argues holistic change is paramount, and calls on the CIO to think along three vectors:

  • Reimagine the role of technology in the organisation, including as an integrated business and innovation partner.
  • Reinvent technology delivery, embracing agile, improving IT services with next-gen capabilities.
  • Futureproof the foundation, keeping pace with technological advances and enabling data ubiquity.

Five habits of highly successful CIOs

In order to bring umbrella success to a company’s tech strategy, it’s useful to consider the characteristics and habits of productive CIOs.

McKinsey argues that CIOs should be business leaders with a strong understanding of the company’s workings and take time to research functional elements of management beyond attending high level strategy meetings – monitoring customer service calls, for instance, or seeking direct feedback.

The CIO should take responsibility for initiatives that generate revenue such as e-commerce or digital product development, and also be an agent of change. Getting on the board of another company is an excellent way to extend broader business knowledge.

A key to transformation success is to garner support from leadership across the organisation, clearly explaining the benefits to get the buy-in from multiple channels. An integrated plan must account for, and highlight risks and dependencies in all areas of the business, not just in IT.

Acquisition of the best personnel is also crucial, and the CIO must be adept at talent scouting. That means not just knowing what to look for, but how to attract the best in the sector, develop talent internally and retain existing staff.

The CIO should be a culture revolutionary, building an engineering community, and supporting collaboration to make teams feel satisfied and valued.

And the CIO must be a tech translator, effectively articulating the benefits of transformations while allaying leadership fears based on expensive, time consuming and value-lacking projects in the past.

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Aug 4, 2021

CoreFlex Solutions, Value-Based Transformational Outcomes

CoreFlexSolutions
TheTileShop
digitaltransformation
digitalsolutions
2 min
Leveraging CoreFlex Solutions, The Tile Shop is on its way to extracting maximum value from Salesforce and SAP

CoreFlex Solutions is focused on providing the right solutions that address the needs and values of clients in 5 key areas: Salesforce, Digital, Integration, Testing and Operations. From project initiation and early onset thinking to defining requirements and execution, CoreFlex delivers transformational outcomes and have been a trusted, valued partner for The Tile Shop in executing Salesforce and upgrading SAP.

“CoreFlex has been very helpful. They know Salesforce, and they've made it very stable. They've been able to make improvements. But they also happen to be a great SAP offshore partner for us, and they're helping us with our SAP upgrade with QA and so forth,” said Christopher Davis, Chief Information Officer at The Tile Shop.

“The nice thing about CoreFlex is I've worked with them multiple times, over many different companies, and their leadership knows what they do well, can tell you what they will do and do it. But they also have that great thing about a partnership where they'll tell you what they don't do. And so when I go to them, I always know what I'm going to get. I'm going to get transparency, clarity, and good quality. “ 

 

Salesforce Implementations

Although Salesforce is a flexible platform that offers powerful capabilities and can be quickly implemented to support a myriad of business and customer-facing functions, many go wrong in their implementations and fail to extract optimal outcomes. Holding over 80 person-years of Salesforce experience, CoreFlex can help customers who struggle with adoption rates and underutilize Salesforce to improve effectiveness by offering services such as health checks, validations, pilots and Proof of Concepts (POCs).

 

SAP Services

CoreFlex offers a comprehensive portfolio of SAP service offerings to help you maintain your competitive advantage in today’s highly competitive and dynamic markets.

CoreFlex holds expertise in Consumer Products, Logistics, Healthcare and Software Engineering domains.

Find out more about their full suite of services that span the complete lifecycle of SAP enterprise solutions.

 

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