Reply powers Vanarama to omnichannel success
Andy Alderson, Founder and CEO of Vanarama, said: “Reply has enabled us to bring in new techniques for the delivery of e-commerce solutions.”
Reply covers all retailer and wholesaler needs, utilising its skill set in strategy planning, technology architectures and implementation.
Its solutions implement both B2B and B2C scenarios and let retailers and producers define an end-to-end strategy from the digital to the physical.
Starting with marketing, promotions, digital couponing and consumers’ social engagement, underpinned by strong and effective management of products, orders and catalogues, Reply enables clients to offer their customers a unique shopping experience and carry out business the way they expect to.
Five pillars underpin its next-generation digital consumer journeys - strategy, attraction, conversion, retention and advocacy.
Reply and Microsoft have developed a use case for vehicle damage inspection, fully automating the process using AI, Cloud Computing and state-of-the-art Autonomous Mobile Robot (AMR) technology.
As part of the Reply Group, WM Reply, which specialises in Microsoft SharePoint, Office 365, Sitecore and Dynamics, comprises 200 dedicated employees working across Europe.
It builds SharePoint sites including intranets and websites, social networks, and document management areas to create digital workspaces that are easy to navigate and engaging.
Alongside automotive, Reply is active in energy and utilities, financial services, logistics and manufacturing, public sector and healthcare, retail and consumer products, telcomms and media.
Dark Wolf: accelerating security for USAF
As a small company whose biggest customers are the Department of Defense and the Intelligence Community, Dark Wolf Solutions (Dark Wolf) is a triple-threat, specializing in Cybersecurity, Software and DevOps, and Management Solutions. Dark Wolf secures and tests cloud platforms, develops and deploys applications, and offers consultancy services performing system engineering, system integration, and mission support.
The break for Dark Wolf came when the Department of Defense decided to explore software factories. Rick Tossavainen, Dark Wolf’s CEO, thinks it was an inspired path for the DoD to take. “It was a really great decision,” he says, “Let’s pull our people together as part of this digital transformation and recreate what Silicon Valley startup firms typically have. Let’s get into commercial facilities where we have open windows and big whiteboards and just promote ideation and collaboration. And it creates this collaborative environment where people start creating things much more rapidly than before.”
It has been, Tossavainen says, “amazing to watch” and has energized the Federal Contracting Sector with an influx of new talent and improved working environments that foster creativity and innovative ways of approaching traditional problems.
“We originally started working with the US Air Force about three years ago. The problem was at the time you could develop all the software you wanted but you couldn’t get it into production – you had to go through the traditional assessment and authorization process. I talked to Lauren Knausenberger and she told me about Kessel Run and what eventually came out of this was the DoD’s first continuous ATO [Authority To Operate].”
The secret to Dark Wolf’s success – and its partnerships with USAF and Space Force – lies in a client-first attitude. “We’re not looking to maximise revenue,” Tossavainen explains. “We tell all of our employees, if you’re ever faced with an issue and you don’t know how to resolve it, and one solution is better for the customer and the second is better for Dark Wolf, you always do number one. We’ve just got to take care of our customers, and I look for other partners that want to do that. And let’s work together so that we can bring them the best answer we can.”
Rapid releases and constant evolution of software are common themes among USAF’s partners. Like many firms operating in the commercial and public sector spaces, Dark Wolf leads with a DevSecOps approach.
“Failure is tolerated,” says Tossavainen. “If it’s not going the right way in three months, let’s adjust. Let’s rapidly change course. And you can tell really quickly if something’s going to be successful or not, because they’re doing deployments multiple times a day – to the customer.”