TeamViewer’s Expansion into Digital Workplace Management

Global software company TeamViewer has made a strategic expansion into digital workplace management. 

Specialising in remote connectivity and digital collaboration solutions, TeamViewer provides tools to facilitate remote access, control, management and monitoring of devices across multiple platforms. 

The software company’s flagship product – also called TeamViewer – is widely used for IT support, telecommuting and collaboration in leading organisations such as Airbus, Coca-Cola, Ford, Henkel, Siemens Healthineers, and Specsavers.

Supporting remote working, IT support, IoT applications and augmented reality solutions across various industries, the company has invested significantly in integrating advanced features to enhance its usability. 

A leader in remote connectivity and collaboration – especially in hybrid and remote work environments – TeamViewer has expanded its investments into digital workplace management. 

A strategic expansion 

TeamViewer has announced its agreement with Carlyle Europe Technology Partners (CETP) – part of The Carlyle Group – to acquire the London-based technology company 1E.

At an enterprise value of US$720m, the acquisition is expected to close in early 2025 following regulatory approval.

CETP is the technology investment arm of The Carlyle Group, operating in Europe and the US. CETP supports growth and scales businesses in the software and technology sectors.

Carlye first acquired a majority stake in 1E in 2021, supporting the company’s growth in international markets, enhancing its product suite and expanding its go-to-market team. 

The partnership accelerated 1E’s development during a critical growth phase in the post-pandemic digital workplace transformation. 

1E and TeamViewer

Specialising in unified experience management (UXM) solutions –  including its flagship technology Tachyon, which manages over 11 million endpoints globally – 1E delivers real-time visibility on enterprise IT landscapes, promptly identifying issues as they arise and automating remediation directly on the endpoint.

As a result, users benefit from minimised downtime, disruptions, and costs as well as enhance overall IT performance, employee experience, and satisfaction.

This strategic acquisition will position TeamViewer as a strong play in the digital workplace market with the integration of its own remote access and support expertise into 1E’s autonomous iT platform.

By combining the two organisations customers will benefit from enhanced proactive prevention of IT issues and efficient remote expert support to resolve them. Together the two organisations will deliver an industry-leading one-stop-shop for IT operations, intelligent endpoint management and enhanced user experience in the digital workplace. 

“1E’s driving mission is to create innovative IT solutions that shape the future of work,” said Mark Banfield, CEO of 1E. 

“Together with TeamViewer, we can accelerate that mission by integrating our DEX platform with world-class connectivity solutions. As two companies with truly complementary products and technologies, TeamViewer is the ideal partner to help us scale our offerings and create an intelligent endpoint management leader. I’m excited to join TeamViewer’s management board as we enter this next chapter of our joint growth story, and I would like to thank the team at Carlyle who have supported us on our journey so far.” 

Strategic benefits for TeamViewer:

• Innovation and AI development in the digital workplace space.
• Expanded total addressable market by tapping into the digital employee experience sector.
• Accelerated enterprise growth and expanded customer base.
• Offering more comprehensive solutions to its worldwide customers. 
• Strengthen geographical footprint and realise strong revenue synergies. 

The acquisition also builds on TeamViewer’s recent launch of the AI-powered ‘Session Insights’ feature, which has already established the groundwork for broadening its offering across automated remote support. 

Together with 1E, TeamViewer can further leverage these unique session insights to gain unparalleled visibility across devices and IT landscapes, enhance remediation capabilities and move into autonomous endpoint management.  

“With the acquisition of 1E, TeamViewer will enter a new era of intelligent endpoint management by providing customers with a smart solution for preventing and tackling technology issues with minimal friction,” said Oliver Steil, CEO of TeamViewer. 

“Together with 1E, we are ideally positioned to meet growing customer demands for more real-time, automated, and proactive approaches in the IT and the OT space. TeamViewer’s largest acquisition to date marks an important step forward to accelerate enterprise growth, drive innovation and deliver greater value to our customers. We are excited to work with Mark, Stephen and the fantastic 1E team.” 

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