Trustmarque and Dell Technologies: delivering for customers
IT solutions provider Trustmarque is laser-focused on customers, as Andrew Downes, Head of Strategic Partnerships, explains. “We provide customer-centric IT solutions which enable our customers to run their businesses more efficiently and give them a competitive edge in whatever marketplace that they happen to work in. We have six key go-to markets, really, namely cloud and data center, modern workplace IT, asset management, security, RPA and data and analytics.” The company has a strong heritage serving public sector customers, but the corporate side of the business is growing fast. “One of the things that stands us apart from our competition is the depth of technical knowledge that we have. We offer professional and managed services alongside the IT hardware and software that we provide to our customers. We really like to think of ourselves as an extension of our customers’ IT departments.”
As a 20-year veteran of the industry, Downes has seen plenty of innovation. “The rate of change is phenomenal. I think it's actually one of the reasons that people get involved in the business in the first place. In my time, the biggest accelerant for that change that we've seen has been around the adoption of cloud technologies.” He emphasises that it isn’t enough for IT solution providers to merely keep up with the rate of change. “You need to stay ahead of it so that you’re best placed to advise your customers and guide them through new technologies as they come to market. What we're seeing further down the line is the adoption of AI and RPA technologies, which are promising to deliver huge efficiency gains, hence why we’ve expanded our capabilities in that area.”
Trustmarque is a trusted partner of Dell Technologies, holding Titanium partner status within Dell’s partner programme. “We're one of the most accredited partners in the UK, with a specialism in unstructured data storage and next-gen cloud elastic storage,” says Downes. “We were the first Dell partner in the UK to sell both Isilon and the object storage platform ECS - with us being the only partner accredited in the UK to deploy ECS.” As a key strategic partner, Downes emphasises that Dell is a keystone vendor with which Trustmarque collaborates closely. “We're working to deliver the best possible outcome for our customers, so we need to be working together to draw on the technical knowledge within the vendor themselves. Needless to say 2020 has thrown up some unique challenges such as massive supply chain disruption. So close communication with the vendor from that perspective was also absolutely key to ensure that project delivery and timescales were unaffected or adjusted accordingly.”
Downes reiterates that the future heralds an acceleration in its customers’ digital transformation strategies, not least due to the events of 2020. “A great example of that has been in some of our healthcare customers, where we've seen cloud adoption like we've never seen before.” Also coming down the line are new and transformative technologies, such as the rollout of 5G. “We're also going to have a more disparate workforce than we've ever seen, which throws up its own security challenges,” says Downes. “That’s why we're working with Dell to facilitate this new working environment as part of their Workplace Redefined initiative.”
How can technology help cut business costs?
Businesses are always looking for ways to cut costs and help increase profitability. Choosing quick fixes that reduce expenses, such as redundancies, can often decrease quality, and also impede the company’s reputation.
Upgrading technology and how the company use it can improve the business, although it may require an upfront investment, it will help save money in the long run. We take a look at some of the different ways that technology can help improve business costs.
Time is precious when you have a business, every hour counts, and the budget accounts for each hour, whether that be operating costs or paying employees. Implementing efficient processes is a way to decrease delays, and make sure the business runs smoothly.
Technology can help to quicken everyday duties such as:
- Communicating with team members
- Accessing and locating files
- Scheduling meetings and tasks
- Monitoring progress and results
- Managing annual leave and absences
Going paperless is becoming more common, and there are many advantages of paperless environments in the digital age. It eliminates the need for physical storage solutions, so you don’t need to pay for using an off-site storage facility. If you usually keep files in the office, storing them digitally will create more space so that you can grow your team.
With a paperless system filing documents no longer means printing them out, then having to search for them manually later on. Digital storage can be done in seconds, and retrieval involves a quick computer search. The reduction in employee work hours spent on menial tasks is significant.
Moving to the cloud
The 2021 Flexera State of the Cloud Report shows that COVID-19 has had a significant impact on cloud adoption in 2020. The report found that multi-cloud continues to be the dominant strategy, adopted by nearly all surveyed enterprises, 92% of respondents reported having a multi-cloud strategy. 82% are taking a hybrid approach, combining the use of both public and private clouds.
With cloud computing, businesses can store and access data over the internet no matter where they are. It helps employees who are located in different areas to collaborate in a highly convenient and secure manner. Cost saving is one of the biggest Cloud Computing benefits. It helps you to save substantial capital cost as it does not need any physical hardware investments. Also, you do not need trained personnel to maintain the hardware. The buying and managing of equipment is done by the cloud service provider.
Running your business digitally gives you the option to operate remotely, full or part-time. With employees working from home, it enables businesses to downsize or remove the office altogether, to save on rent costs. With minimal staff onsite there will be other savings such as electricity and cleaning. Having remote employees could also reduce the cost of serving refreshments/catering, which some companies offer.
Ensuring your staff members can operate efficiently and safely from home is extremely important. Providing equipment such as laptops, monitors and mobile phones is essential, but to also make sure these devices are secure and have sufficient security measures.
The past year forced businesses to adapt quickly to remote working, and video calls become the norm. Zoom, a popular video call app, generated $2.6 billion revenue in 2020, a 317% increase year-on-year. Instead of paying for travel for client meetings, you can conduct them for free through a video conference tool. You can also access or host webinars through video conferences.