Feb 26, 2021

Twitter prepares new features including subscriptions

Twitter
Social Media
Clubhouse
Jack Dorsey
William Smith
2 min
Social media giant Twitter has announced a number of new products including a paid “Super Follow” function
Social media giant Twitter has announced a number of new products including a paid “Super Follow” function...

Social media giant Twitter has announced a number of new products including a paid “Super Follow” function.

The announcement came amid the Company’s virtual analyst day, which included remarks from the company’s CEO Jack Dorsey, who directly addressed the rationale for the new introductions.

“You’re here to answer another question: ‘Why should I believe Twitter’s role in public conversation, and it’s business as a result, is growing?’ That’s the question we’re focused on answering today. But why don’t we start with why folks don’t believe in us. It comes down to three critiques: we’re slow, we’re not innovative, and we’re not trusted.”

Monetising content

One of its efforts to remedy that perception is the Super Follow, as well as a product known as Revue allowing for the publishing of paid and free newsletters.

The move taps into an ongoing trend to help creators monetise their content. Video sharing website YouTube offers channel memberships, for instance, in what might be the closest analogue to Twitter’s new Super Follow offering, while other sites such as Patreon or OnlyFans are set up around attracting paying subscribers.

The audio boom

Not content with just challenging that trend, the company is also launching features seemingly in response to audio-focused competitor Clubhouse. The recently emerged platform offers limited capacity live group chats, which combine elements of live streaming and the podcasting phenomenon. The company’s profile was recently boosted by one of Twitter’s best known users, Elon Musk, who interviewed the CEO of fintech trading platform Robinhood.

In turn, Twitter is beta testing “Twitter Spaces” which will let users participate in audio chats. “We’re still early in beta, but we’re very excited about this new capability and how it can potentially allow experts from around the world to convene, to talk about sports, entertainment, politics or just hang out and enjoy each other’s company,” said Dantley Davis, Head of Design & Research.

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Jun 13, 2021

Harnessing APIs to unlock and operationalise your data

technology
Data
insights
Paul Crerand
4 min
It’s widely accepted that unlocking insight from data is key to driving successful digital transformation and competitive advantage

Data is the fuel that powers modern businesses. It’s widely accepted that unlocking insight from data is key to driving successful digital transformation and competitive advantage. Yet the gap between understanding the importance of data-driven insight and being able to achieve it remains stubbornly wide, as critical information remains locked away in silos. To overcome these challenges, businesses must try a new approach. API-led connectivity offers a reusable, standardised way to integrate data across multiple platforms, systems, and applications. When done right, it can be the fast-track to IT and business teams productivity, innovation, and growth.

A data explosion

The past decade has seen a data explosion. Analyst firm IDC predicted that over 59 zettabytes (ZBs) of data would be “created, captured, copied, and consumed” in the world last year alone. In the next three years it’s predicted to continue growing at a CAGR of 26%, during which time more data will have been created than during the past 30 years. At the top of any CIO or business leader’s wish-list is the ability to extract insight from these vast troves of information in order to make more effective decisions. According to McKinsey, data-driven companies are 1.5 times more likely to report revenue growth of greater than 10%.

Unfortunately, just like much of the population for much of the last 12 months, data is locked down and isolated. MuleSoft’s 2021 Connectivity Benchmark report reveals that data silos and existing IT infrastructure are making it difficult for most firms to integrate new technologies and make changes to IT systems and applications. In fact, currently less than third of enterprise applications on average are integrated, so there is still significant room for improvement. Those organisations that are able to connect the dots between their data stand to realise increased customer engagement, business transformation and innovation benefits.

Journey towards API-led integration

Legacy custom code point-to-point integration may have been fine a decade ago when enterprises ran relatively few applications. But today’s businesses need something altogether more agile. Point-to-point can be expensive and complex, which means IT ends up spending too much of its time on maintenance and not enough on innovation.

This is where APIs come in, offering a more seamless and cost-effective way to drive integration through discoverability, self-service, and reuse. Rather than building the same point-to-point integration for use in 10 different projects, which requires each to be maintained individually as unique sets of code, a single API can be developed to be reused across them all. An API-led approach therefore means companies only have to unlock each data set just once to empower business teams across the organisation to use that data in their own projects.

The value of this approach can be extended even further with today’s low-code tools, which support drag-and-drop integrations. This can help to ease the burden on IT teams and empower business users to deliver their own integration projects.

The LendingTree experience

One company that has driven major improvements through reusable APIs is online loans marketplace LendingTree. Originally its 16 different business units were operating with siloed, incomplete data, meaning 360-degree customer insight was impossible—affecting sales and the end-user experience. The firm was not able to capture or analyse call centre data, limiting its ability to improve experiences for its customers.

Using APIs to draw in data from multiple systems and databases in real-time, LendingTree was able to consolidate its customer data on Salesforce to create a single source of truth for cross-departmental teams. This approach empowers service agents by giving them access to individuals’ loan application history from a single console, drastically reducing the time it takes them to consolidate various sources of customer data. As such, its API-led integration approach has allowed LendingTree to free up time and resources to launch new capabilities faster.

The future’s digital

Organisations have been affected in many different ways by the COVID-19 pandemic. But across the board, the desire among business leaders over the coming months will be to emerge from the crisis stronger than ever. Data-driven insight will be vital to this achievement, as businesses push ahead with digital innovation. API-led integration can help them to ensure that data strategies are long-lasting and sustainable, paving the way for long-term success and a brighter digital future.

 

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