The Ultimate Enterprise Technology LIVE Event
From September 14-16th, 2021, BizClik Media Group will host its cutting-edge Technology & AI Live event. Over three days, global industry leaders will join us for dynamic roundtable discussions, keynote addresses, and extensive networking opportunities. Simply put, we promise an event packed with strategy, analysis, and insight.
By the end of the weekend, we’ll hear from Nick Giannakakis, Global Chief Technology Officer at Motor Oil; Angela Yochem, EVP Chief Transformation and Digital Officer at Novant Health; Wayne Butterfield, Global Lead, Intelligent Automation Solutions at ISG Automation and Tom Raftery, Global Vice President, Futurist & Innovation Evangelist at SAP. And that’s just the start of our speaker list.
The event will include:
- Keynote addresses from respected industry leaders
- Dynamic live roundtables (inc. Q&A)
- Fireside discussions
- Inspirational Speakers & Presentations
- Extensive networking opportunities
Meet the Speakers
Each week, from now until the event, we’ll be announcing four new names who are set to grace our physical or virtual stage, prepared to share their knowledge and insight with attendees.
Here’s the first batch.
After spending over a decade leveraging new technologies, Wayne Butterfield is now ISG Automation’s Global Lead of Intelligent Automation Solutions. A pioneer, thought leader, risk-taker, and mentor, Butterfield helps clients integrate RPA, OCR, virtual agents, and cognitive reasoning tech into their operations—driving efficiency and delivering corporate benefits.
A regular speaker at UK, European, and US industry events, he specialises in intelligent automation, digital customer service, and artificial intelligence. Colleagues describe him as an all-around excellent team player, and Butterfield makes it clear that he’s keen to help companies pursue their automation journeys. He pokes fun. “[I want to] make sure you don’t make the early adopter mistakes I did”.
Tapped as the EVP Chief Transformation and Digital Officer at Novant Health, Angela Yochem uses advanced computing combined with unprecedented access to data to solve clinical and operational challenges. Collaborating with Novant’s Chief Medical Officer, she currently co-leads the company’s Institute of Innovation and Artificial Intelligence.
Throughout her career, Yochem has focused on business transformation, digital product lines, and global technology. It’s incredible that she has any free time, but she’s taken full advantage of it. Currently, she mentors incubator organisations on both US coasts, holds 3 US patents, and has published a book. “If you look up leadership in the dictionary, there should be a picture of Angela”, wrote Andy Santacroce, VP and Deputy CIO for Tokio Marine North America Services. “[She] is at the top of the list of intelligent, driven, and compassionate leaders”.
Recognised as a Top 100 CIO of 2019 and an internationally experienced Global Chief Technology Officer, Motor Oil’s Nick Giannakakis is making industry waves. Throughout his career as CTO, he’s worked with globally distinguished brands such as Coca-Cola HBC, Richemont International (Cartier, Montblanc, Piaget), and SAP.
Currently, he serves as an active alumni member of the Institute for Management Development (IMD), the MIT Sloan School of Management, and the London Business School—clear evidence that he’s invested significant time in executive training. According to Giannakakis, this is just the beginning: “My quest to become the best senior executive possible will never end”.
From being in the sustainability, technology and social media industry since 1991, Tom Raftery has been able to obtain a deep insight into these expertise, alongside hosting the Digital Supply Chain podcast, the Climate 21 podcast and a weekly host for Tech for Good Linkedin Live Livestream, has enhanced Raftery’s stance as an inspirational international keynote speaker.
Raftery is currently positioned as Global Vice President, Futurist & Innovation Evangelist at SAP, while he previously worked as an independent industry analyst focusing on the Internet of Things, Energy and Sustainability, and also as a Futurist for Gerd Leonhardt’s Futures Agency. In addition, Raftery is a co-founder of an Irish software development company, a social media consultancy, and is co-founder of hyper energy-efficient data centre Cork Internet eXchange.
However, he didn’t stop there, as he is now inspiring others with his substantial experience in the industry, being a guest lecturer at Instituto Internacional San Telmo and a board advisor for a number of startups. To buy tickets for this unmissable speaker, head over to our Event Page.
'Doing digitalisation wrong and risk being left behind'
Research has shown that 55% of bank executives view non-traditional players as a threat to traditional banks. The fear is justified, as digital banks could have a cost base approximately 60-70% lower than theirs. If this looming threat from innovative and digital-minded industry disruptors has not been enough to trigger a digital rebirth of legacy financial institutions, surely the biggest disruptor of them all – the pandemic – would force change?
It seems that despite studies showing COVID-19's long-lasting effects on the global economy to be of the likes of a substantial one-year reduction in worldwide GDP of more than 6%, the necessity of cost-cutting in 2021 is still not a stake high enough to steer legacy financial service CFOs in the same digital direction that the world is heading to.
Modern living now operates online, both professionally and personally. Distributed working, retail, and socialising are all the ‘new normal’, and the financial services sector is no different; the pandemic has resulted in 71% of global consumers now using digital-banking channels weekly – with contactless and digital payments at the forefront of this shift.
Due to this demand, many banks are experiencing a 50% increase in the use of their digital services. Research has shown that accelerated consumer adoption of digital banking tools has led to the growth of new digital banking users by approximately 20% over the last year alone. The decision-makers at legacy banks now have a choice to make: understand and adapt to the modern consumer’s needs and lifestyle or watch them leave.
This is different from the threat legacy banks saw in the 1990s with the rise in internet banking or even the financial crisis of 2008. Consumers now have a plethora of options available to them with a click of a touchscreen button in the palm of their hands. In order to remain a noticeable competitor in the industry, legacy financial institutions will have to cut costs by 25-50% in the next 3-5 years, which simply won’t happen. A lot needs to change.
Transformation in various forms
This transformation can materialise in various forms, from introducing operational efficiencies and superior customer experience by leveraging AI, modernising legacy systems and processes to allow for cloud-native end-to-end experiences, to building digital onboarding, quick loan disbursements, and real-time payments. With studies finding that firms could digitise many activities 20-25 times faster than previously thought possible, it’s a convenience simply waiting to happen.
It would be wrong to imply that all legacy financial institutions have not thought about accelerating their digitisation. Research has shown that 45% of banking executives are keen on transforming their existing business models into digital ecosystems right now. So, if sentiment and plans to pivot are beginning to take shape, where are legacy banks going wrong and why are changes not being made?
It’s simple. They have their priorities all wrong. Data looking at the top banking priorities for post-pandemic FS shows the three lowest priorities mentioned are instrumental to achieving digital transformation success: innovation, operational excellence, and culture development. This lack of focus on technology, operations and culture will ultimately derail most digital banking transformation efforts, rendering these legacy banks obsolete.
Changes need to be made for these institutions to stand a chance of surviving against their disruptor counterparts. As Jack McCullogh, founder of the CFO Leadership Council, astutely said: “Few, if any, investments can give an organization a sustainable competitive advantage like an investment in technology”.
In every crisis there is an opportunity, and the pandemic is a perfect time for legacy banking to reassert themselves as a viable option for consumers and as noticeable competition in the industry. The world has been forced into digital, and these legacy firms are no exception. It is now or never.