Was money wasted on tech investments during the pandemic?

Relationships with third-party technology partners have been vital to helping businesses keep operations afloat throughout the pandemic, but will it last?

Sungard Availability Services (Sungard AS) has released a study today which reveals a majority of senior UK decision-makers have doubts over the validity of technology investments made with third-party technology partners over the last 12 months. 

54% of respondents are contemplating if pandemic pressures saw money wasted, whilst two-thirds (68%) believe it remains to be seen if all investments will be suitable long-term.  

The study reveals that despite battling both technology-based and human-centric obstacles since the pandemic began, especially with third-party cloud partners, businesses retain a positive outlook. 

Technology-focused concerns cited in the research were data security (27%), compliance and regulatory issues (22%), and unexpected or unpredictable costs (22%). Issues with employees at partners included the inability to admit fault or shortcomings when warranted (16%), an unwillingness to compromise (15%), and a lack of honesty and integrity (14%). Only 12% of respondents stated they did not face any challenges working with third-party cloud partners. 

“Like any relationship, solid working relationships do not ‘just happen’,” comments Chris Huggett, Senior Vice President, EMEA & India at Sungard AS. “They take time, patience, and transparency from two parties who want to work effectively together. Did companies find love during lockdown with third-party partners, and investments that would set them on the path to long-term success? Unfortunately, it appears not in the majority of cases, as our findings reveal a lack of faith in spending decisions and some shortfall by third-party partners to deliver the stability needed by many senior decision-makers.”  


Businesses remain optimistic regarding future collaborations


Just over three in ten (31%) of senior decision-makers believe third-party technology partners will help them evolve solutions to meet their long-term goals, with 30%  set to look for guidance on further innovation, over the next 12 months. Around a third (35%) of respondents have already accelerated plans for cloud investments, and a quarter wants to be better placed to reap the benefits the cloud can offer. 

Huggett concludes, “Much like the qualities one might search for in a personal connection, senior decision-makers want third-party technology partners to exhibit traits that go beyond just technological insights. 37% want honesty and integrity (37%), a fifth (20%) want the ability to work through conflicts maturely, and one in ten (11%) simply want to collaborate with people that have a sense of humour. By working in tandem with knowledgeable partners to adopt a cloud-ready approach, organisations will be better placed to reap the benefits the cloud can offer in 2021, and well beyond.”



Featured Articles

ICYMI: Space blockchains and 6G predictions for the future

A week is a long time in tech, so here are some of Technology Magazine’s most popular articles which have been starting conversations around the world

Christine Kosmowski: growth mindset and hands-on leadership

Christina Kosmowski, CEO of LogicMonitor, discusses maintaining a growth mindset and the importance of maintaining accountability as a leader

ICANN’s Coalition to help build a better Internet for Africa

Domain name corporation ICANN is leading a group of African technology organisations to help bring security and reliability to the continent’s networks

Accelerate outcomes and cut waste with IT Asset Management

Enterprise IT

Tech leaders already looking to build back from recession

Digital Transformation

Robot dining staff on call to help care in the community

Digital Transformation