Was money wasted on tech investments during the pandemic?
Sungard Availability Services (Sungard AS) has released a study today which reveals a majority of senior UK decision-makers have doubts over the validity of technology investments made with third-party technology partners over the last 12 months.
54% of respondents are contemplating if pandemic pressures saw money wasted, whilst two-thirds (68%) believe it remains to be seen if all investments will be suitable long-term.
The study reveals that despite battling both technology-based and human-centric obstacles since the pandemic began, especially with third-party cloud partners, businesses retain a positive outlook.
Technology-focused concerns cited in the research were data security (27%), compliance and regulatory issues (22%), and unexpected or unpredictable costs (22%). Issues with employees at partners included the inability to admit fault or shortcomings when warranted (16%), an unwillingness to compromise (15%), and a lack of honesty and integrity (14%). Only 12% of respondents stated they did not face any challenges working with third-party cloud partners.
“Like any relationship, solid working relationships do not ‘just happen’,” comments Chris Huggett, Senior Vice President, EMEA & India at Sungard AS. “They take time, patience, and transparency from two parties who want to work effectively together. Did companies find love during lockdown with third-party partners, and investments that would set them on the path to long-term success? Unfortunately, it appears not in the majority of cases, as our findings reveal a lack of faith in spending decisions and some shortfall by third-party partners to deliver the stability needed by many senior decision-makers.”
Businesses remain optimistic regarding future collaborations
Just over three in ten (31%) of senior decision-makers believe third-party technology partners will help them evolve solutions to meet their long-term goals, with 30% set to look for guidance on further innovation, over the next 12 months. Around a third (35%) of respondents have already accelerated plans for cloud investments, and a quarter wants to be better placed to reap the benefits the cloud can offer.
Huggett concludes, “Much like the qualities one might search for in a personal connection, senior decision-makers want third-party technology partners to exhibit traits that go beyond just technological insights. 37% want honesty and integrity (37%), a fifth (20%) want the ability to work through conflicts maturely, and one in ten (11%) simply want to collaborate with people that have a sense of humour. By working in tandem with knowledgeable partners to adopt a cloud-ready approach, organisations will be better placed to reap the benefits the cloud can offer in 2021, and well beyond.”
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Vice President at CGI
Sunil has over 20 years of experience in consulting and helping energy and oil and gas clients transform into digital and sustainability leaders. He has also helped organisations across the energy, oil and gas, chemicals, renewables, and manufacturing industries realise business value from their investments using cloud, artificial/augmented intelligence, data science, internet of things, industry 4.0, robotic process automation, cybersecurity, and hyper-automation.
He has substantial experience in the information technology industry gained working at IBM Global Business Services, KPMG Management Consulting, Sapient, and Infosys.
Chief Information Officer at Department of the Air Force
Lauren Barrett Knausenberger is the Chief Information Officer for the Department of the Air Force, including the U.S. Air Force and U.S. Space Force. She leads two directorates and supports 20,000 cyber operations, and supports personnel around the globe with a portfolio valued at $17 billion.
She provides oversight of the Air Force’s Information Technology portfolio, including the Information Technology investment strategy from networks to cloud computing, Enterprise policies, information resources management, IT innovation initiatives, information assurance, and related matters for the Department of the Air Force.
CEO at Colt Technology Services
Appointed CEO in May 2020, Keri is responsible for executing Colt’s strategy, which centres around transforming the way the world works through the power of connectivity. Before becoming CEO, Keri was Colt’s Chief Commercial Officer (CCO), leading global teams across sales, presales and marketing. Passionate about promoting Inclusion and Diversity, she also leads Colt’s Diversity Council to ensure Colt is a business where everyone feels they can bring their true selves to work. We look forward to hearing her insights.
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