May 17, 2020

HSBC names Google’s former Engineering Director as its new CIO of retail

Chief information officer
Mike Warriner
Jonathan Dyble
2 min
HSBC has announced that it has appointed Mike Warriner, Google’s former Engineering Director as its new Chief Information Officer (CIO) for retail ban...

HSBC has announced that it has appointed Mike Warriner, Google’s former Engineering Director as its new Chief Information Officer (CIO) for retail banking and digital wealth management.

Warriner spent five years in his role at Google, leading the US tech giant’s Google Engineering Site and AdSense Engineering program.

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“HSBC is an amazing brand, has great products and a highly capable global technology team,” Warriner said. “But even the strongest can’t sit still and the market is moving rapidly with new entrants taking advantage of mobile, artificial intelligence, chat bots and agile development.”

“I am confident that together we can build the best products in the market – relevant, innovative, and exciting and a great experience for our customers.”

Warriner’s appointment is part of HSBC’s recent emphasis on expanding its digital operations, having assigned $2.1bn to its digital initiative.

"As we continue to adapt to evolving customer needs, we need the right people to bring new thinking to HSBC, ensuring we are able to offer the best possible banking experience,” said Ganesh Balasubramanian, HSBC’s Global Retail Banking and Wealth Management CIO.

"Mike brings a unique mix of deep technical knowledge, past experience of the banking world and Google scale, plus expertise in building and leading global technology teams."

One outcome of this initiative is the HSBC Beta, an app that will allow the bank’s customers to view their accounts all in one place, whilst also allowing them to find the best deals.

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Jul 7, 2021

ServiceNow pumps millions into EU service compliance

Schrems II
2 min
ServiceNow has announced a multimillion euro investment in EU services, providing customers even greater trust, choice, and control over their data

ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.

The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.

ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.

ServiceNow upgrade: free of charge

There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.

Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.

ServiceNow upgrade: ‘peace of mind’

“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”

Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.

“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”

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