Aug 26, 2020

Instacart: The same day delivery grocery service

Technology
covid-19
Kayleigh Shooter
2 min
mobile phone in hand
As the COVID-19 pandemic still rages on, people are urged to stay home and Instacart can help with this...

 Instacart is an American company that specialises in grocery delivery and pick-up services in the United States and Canada, heading up its operations in San Francisco. The company offers its services through a website and mobile and has formed a strong alliance with over 350 retailers that operate more than 25,000 grocery stores which include the household names such as; Aldi, CVS and Target Corporation.

When a customer places an order, it is fulfilled and delivered by one of the company's personal shoppers, they pick, pack, and deliver the order within the customer's specified time frame which can vary from one hour to five days later. 

Serial entrepreneur, Apoorva Mehta, founded the company in 2012 after leaving his job at logistics giant Amazon. Whilst the platform was successful, to begin with, the COVID-19 pandemic has brought it to the forefront of the market as consumer needs have shifted and stay at home orders have been enforced nationwide. 

The platform sells thousands of your favourite products with exclusive discounts cropping up all the time, saving you money and time. The company ensures that you receive your much needed products as soon as possible, therefore it offers a same day delivery in cities such as Miami, Chicago, New York and Los Angeles. 

The COVID-19 pandemic has boosted the company’s business with it needing to add 300,000 employees to meet the increasing demand. Whilst this increased demand and income for the company is very positive, they are taking extra precautions to ensure the health and safety of all customers. Employees have been instructed to wear face masks at any stage where they come into contact with a customer and they are asking that customers do the same. The company also continues to sell health and safety kits containing items such as hand sanitisers and a multi layer face mask.

Not only is the company committed to looking after its customers but it is also committed to the welfare of its employees. The company will pay any full time or part time employee for the 14 day isolation period if they are diagnosed with COVID-19, this sick pay will be available until the end of the pandemic. 

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Jul 7, 2021

ServiceNow pumps millions into EU service compliance

ServiceNow
Compliance
EU
Schrems II
2 min
ServiceNow
ServiceNow has announced a multimillion euro investment in EU services, providing customers even greater trust, choice, and control over their data

ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.

The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.

ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.

ServiceNow upgrade: free of charge

There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.

Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.

ServiceNow upgrade: ‘peace of mind’

“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”

Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.

“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”

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