Oct 19, 2020

Research: 3 out of 4 CIOs say cloud tech increases workload

Paddy Smith
2 min
IT cloud
Global survey of 700 CIOs suggests integration with cloud-native technologies leads to more manual effort and time spent ‘keeping the lights on...

A global survey of 700 CIOs suggests that cloud integration is putting IT teams under too much pressure, with operatives spending almost half of their time on manual, routine work just ‘keeping the lights on’.

The independent study, conducted by Vanson Bourne for Dynatrace, suggests the cost of maintaining operational systems is $4.8 million per year.

More than half of CIOs (56%) said they were rarely able to fulfil all the IT needs of the business, and IT team workloads were expected to increase by 27% in the next year.

Figures from the report suggest IT teams are struggling to keep on top of digital projects, with 74% of tech leaders claiming the increase in cloud-native technologies and platforms would lead to more manual effort and time spent ‘keeping the lights on’.

The frenzied pace of change was cited as a challenge, with 61% of CIOs saying their IT environment changes every minute or less, and 32% saying it changes at least once a second.

They estimated that increased use of automation in cloud and IT operations could reduce time spent keeping systems running by 38%, saving large organisations $2 million per year on average. At the moment, fewer than a fifth of repeatable operations processes for digital experience management and observability have been automated.

Bernd Greifeneder, CTO and founder at Dynatrace, said, “History has shown successful organizations use disruptive moments to their advantage. Now is the time to break silos, establish a true BizDevOps approach, and deliver agile processes across a consistent, continuous delivery stack. This is essential for effective and intelligent automation and, more importantly, to enable engineers to take more end-to-end responsibility for the outcomes and value they create for the business.

“The benefits of IT and business automation extend far beyond cost savings. Organizations need this capability – to drive revenue, stay connected with customers, and keep employees productive – or they face extinction. Increased automation enables digital teams to take full advantage of the ever-growing volume and variety of observability data from their increasingly complex, multicloud, containerized environments. With the right observability platform, teams can turn this data into actionable answers, driving a cultural change across the organization and freeing up their scarce engineering resources to focus on what matters most – customers and the business.”

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Jul 7, 2021

ServiceNow pumps millions into EU service compliance

Schrems II
2 min
ServiceNow has announced a multimillion euro investment in EU services, providing customers even greater trust, choice, and control over their data

ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.

The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.

ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.

ServiceNow upgrade: free of charge

There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.

Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.

ServiceNow upgrade: ‘peace of mind’

“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”

Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.

“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”

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