Saving lives with three words
What3words is an intelligent geocode system used for the communication of locations with a resolution of three metres. The app encodes specific geographic coordinates into three words; the encoding is permanently fixed so it will always be accurate. An example of a location is///spooky.solemn.huggers, or //voice.gofted.agree. The application uses a grid of the entire globe made up of 57 x1012 squares of 3 metres by 3 metres. Each individual square is then given an address composed of three dictionary words. These three-word addresses are available in 43 languages.
What3words is more advanced than most of its location encoding competitors due to its location being displayed using three words rather than large and complicated strings of numbers or letters. Having a location being described by three words means that emergency services can pinpoint where you are and reach you much quicker than telling them a long address or sequence of numbers. Many emergency services teams now understand and accept the three-word addresses from callers who would otherwise struggle to say exactly where they are and where the help needs to go to. what3words has helped first responders locate many people in need of emergency assistance quickly and easily, resulting in the saving of lives in some instances.
It is very simple to integrate what3words into your existing software and this can be completed using just two lines of code, meaning this comes at a very small cost and effort for the emergency services, or any business who wants to integrate the system to improve the customer experience.
Nick Lyal from the team at Bedfordshire Police responded to a serious road traffic incident and through the help of what3words, they were able to respond quickly and save the victim's life, he said; "A serious injury road traffic collision had taken place. what3words was used by the control room to identify where the accident had taken place. As a result, the first aid saved their life"
ServiceNow pumps millions into EU service compliance
ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.
The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.
ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.
ServiceNow upgrade: free of charge
There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.
Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.
ServiceNow upgrade: ‘peace of mind’
“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”
Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.
“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”