The top five tech trends in healthcare
Kaveh Safavi, senior managing director for the health industry at consulting firm Accenture, gave his top five biggest technological trends in the field at America's Health Insurance Plans (AHIP) Institute & Expo 2017.
AI is the new UI
"AI means artificial intelligence and UI stands for user interface. That’s the concept of the actual experience - or the way that people interact with technology itself - is going to become smarter.
Ecosystem power place
"This is the next trend we’re paying attention to. That means it’s really becoming clear that the amount of technology being used in healthcare today can never come from a single entity or company. Thus, it’s likely that people are going to work with technology platforms that are created with parts from multiple different companies and the companies themselves are going to have to figure out how to cooperate.
The workforce marketplace
"This broadly refers to the fact that the distributed workforce - and the ability to go out and find people you need to do work - is no longer going to be limited to the traditional marketplace of your own employees. This is an extension of what’s been talked about for a long time, but this is describing the technology as making it inevitable that the workforce you seek will come from different places than you normally would find them.
Design for humans
"That’s essentially the recognition that technology has to be designed to fit the way that humans live their lives - as opposed to making people fit the technology. There are obviously healthcare examples, but in other cases there are lots of examples of where the technology has found its way much more easily into the way that you do work - as opposed to you having to go figure it out.
"By that, we mean that the technology is creating business and regulatory challenges—and maybe ethical and social challenges - that we have no concept of; other than that we know that we’re opening up “Pandora’s box.” We’re going to see more and more that organizations are going to have to get together and think about how they want to address some of these unintended consequences - or even the necessary frameworks they’re going to need - in order to be able to take full advantage of the technology."
ServiceNow pumps millions into EU service compliance
ServiceNow, the digital workflow company, has announced a multimillion euro investment to help EU customers meet compliance requirements.
The legal, technical and organisational safeguards will help companies to comply with the the Schrems II judgment and European Data Protection Board (EDPB) Recommendations issued in June 2021.
ServiceNow’s investment means all EU-hosted data will be exclusively handled within the EU, and the cloud-hosted digital workflow provider claims its solution will come “without impact on current delivery and service”.
ServiceNow upgrade: free of charge
There will be no cost for current customers to opt in to the data compliance solution, even though ServiceNow is investing an unspecified multimillion euro sum and hiring more than 80 new staff across the bloc.
Mark Cockerill, vice president legal, EMEA and global head of privacy at ServiceNow, said: “With any regulation change, cloud services companies have a choice. They can adopt a ‘wait and see’ approach or get proactive and help customers and partners innovate. At ServiceNow we are on the front foot, continually investing in our customers, allowing them to operate with the highest level of choice and control over their EU data.
ServiceNow upgrade: ‘peace of mind’
“Our new EU-centric service delivery model will give our current customers and partners peace of mind. For customers and partners operating in highly regulated industries, or in the public sector, or those that have yet to make the switch to the cloud, this model gives them certainty and simplicity when selecting the cloud service that best suits their needs.”
Carla Arend, lead analyst, cloud in europe for IDC, said, “The Schrems II ruling has led European organizations to revisit their cloud-related data protection policies and processes when it comes to international data transfers through cloud services.
“Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organizations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers.”