Eduardo Fabiano

Eduardo Fabiano is the head of IT for North America and Global Innovative Franchises at EMD Serono, whose core mission is to help create, improve and prolong life, especially aimed at patients with conditions that are difficult to treat, such as infertility, multiple sclerosis and cancer. 

He and his team work to enable technological systems and processes that will help employees across EMD Serono better deliver for patients who are battling difficult-to-treat-conditions. 

Eduardo’s role covers the US and Canada, where he is at the intersection between IT and healthcare. 

“Those are very good areas to be in, as it changes frequently. It's very exciting,” Eduardo says. With new health technologies coming out so frequently, Eduardo is kept on his toes. 

He continues: “The IT of today is very different from the IT when I started my career. On the healthcare side, my team and I help people and everything we do has a positive impact on the people who use our products.”

In his professional life, Eduardo’s proudest achievement is the team he has built, forming a team that works well together and understands the goals of the organisation — a feat not easy to achieve. 

Recently, EMD Serono conducted an employee engagement survey. Eduardo’s team had a 93% score, one of the highest in the organisation. 

“I'm very happy with the team that I have and how they operate,” he says. “When people are engaged, they work well with each other.”

IT and technology strategies in healthcare

EMD Serono is spending a lot of effort on cleaning the data it sources. In a three year programme, the company is upgrading the technology that it has, to better manage that data.

“We're in year two of this three year programme to clean the data,” he explains. “This means when you actually deploy things like Gen AI, you have the results you would expect. Then sometimes, these are the less attractive areas to work on. To be successful, you have to have good data.”

“We've also been partnering with CGI, who have been great at understanding our data and our business processes. CGI helps us to clean our data up and helps us to utilise the right technology.”

CGI is one of the largest IT and business consulting services firms in the world and has helped manufacturers seize the opportunities of change for over four decades.

In some cases, EMD Serono is completely overhauling its systems, like its data warehouse systems. In other areas, the company is relying on automation to clean some of the data. 

Eduardo believes in partnering with different IT companies to get an outside view of EMD Serono’s operations. 

“Sometimes you get a little bit bogged down by looking at what's only in the company you work for and risk missing something,” he explains. “This is where these partners can bring strategic value. They help you find easier ways to achieve whatever you're trying to accomplish.”

EMD Serono has several extraordinary partners it can rely on, one being Model N. Based in San Mateo, California, Model N was founded in 1999 and is committed to supporting its customers in building life-changing products through comprehensive visibility. The software development company is a leader in revenue optimisation in the pharmaceutical sector. Its intelligent platform powers digital transformation by using integrated technology, data and analytics.

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