Damon Venger

When it comes to managed services, few companies are positioning themselves quite as boldly for the future as Kaseya. The global firm, with headquarters in Miami, serves more than half a million IT professionals managing over 300 million endpoints worldwide, is going all in on AI. 

At the heart of this push is Damon Venger, Chief Digital and Information Officer at Kaseya. Since joining in December 2023, he has orchestrated a comprehensive digital transformation, placing AI at the centre of everything his team does.

Damon's uniquely two-sided role sees him head both the firm's technology function and its revenue operations, overseeing sales operations, renewals, deal desk pricing and data analysis.

"One of the most exciting parts of my role is really knowing what hat to wear at any given point," he explains. "Wearing them both can be very powerful in ensuring value for our internal business and our customers."

Inside Kaseya

Kaseya is a global leader in IT and security managed solutions, employing over 5,000 people across 20-plus countries. The firm's competitive edge lies in its integrated approach, delivering endpoint management, back-up, cybersecurity, compliance and automation through one single platform.

"Our competition still struggles with this," Damon says. "The vendor fatigue created by having so many different solutions and operational challenges, as well as the higher costs that their customers see, is a big reason for our success."

Since joining, Damon has helped oversee a transformational improvement in how Kaseya operates, moving from a conservative IT approach to what he describes as "AI-first".

The agentic AI revolution

The centrepiece of Kaseya's transformation centres on agentic AI – perhaps the sector's most talked about technology of 2025. Unlike traditional AI that simply responds to prompts, agentic AI systems can take actions completely independently of human oversight.

"We are not just saying it," Damon explains. "Six months ago, a year ago, our products were there, but for me on the corporate side, they weren't heavily used. Now they're at the forefront of everything we're doing."

Kaseya has created safe spaces for "citizen development", enabling employees across the organisation to experiment with AI tools regardless of their technical background. The company uses Microsoft's entire Copilot ecosystem and Salesforce's Agentforce across operations, finding particular success in customer support and go-to-market operations.

"This is where it evolves on its own and actually tells you what it's doing," Damon says. "It's been pretty awesome to be at the forefront of that."

Kaseya’s partnerships

Kaseya's partnership with Salesforce exemplifies how strategic vendor relationships can kickstart digital transformation. As a high-velocity Software-as-a-Service business, Kaseya is re-implementing Salesforce, incorporating Revenue Cloud and shifting billing operations from back-office to front-office systems.

The cybersecurity component reflects Venger's philosophy that effective security must enable rather than hinder business operations. "Modernising cybersecurity is definitely not just about defence," he suggests. "It's about enabling growth, trust, and operational continuity."

AI plays a crucial role in security modernisation. "There's too much data at this point not to leverage AI," Venger notes. "The bad actors are all leveraging AI. So I don't think there's a world anymore where you can properly defend without AI."

The future of enterprise IT

For Damon, agentic AI represents the most significant technological shift in a generation. "I truly believe it's something that we haven't seen in the industry in decades," he says. "I think this could really change things."

The democratisation of development that agentic AI promises makes low-code or no-code employees capable of shaping the technological future of the business.

"The barrier to entry is so much smaller that you'll see people jumping into it a lot faster than you did with these broader, bigger technologies," he explains.