Robert Tennant

Robert Tennant

CIO

Tennant discusses the importance of building the right team culture and fostering IT comprehension...

Robert Tennant joined Legacy as the company’s Chief Information Officer in August of 2019. He has spent the last 20 years working in the healthcare IT space, for KPMG and Beacon Partners, as well as at the head of his own firm, IT for Doctors. 

“I’ve been CIO of Legacy for about a year now,” he recalls. “I came into an exciting and challenging opportunity and I’ve been trying to make a lot of significant changes in a short amount of time.” 

When building a culture and leading a team, Tennant notes that there’s an important balance between being task and people-oriented. “It’s really about both,” he insists. “We need people to get the tasks done and we’re doing the tasks to benefit people, whether that’s the patients and customers or our own staff.” Tennant explains that his style revolves around hiring and working alongside people with deep expertise and a high level of independence who “are self-guided and self-directed, and understand our vision. “I believe that my role is to paint a vision for the team and provide direction, not micromanage. I believe in self-directed people but I’m also willing to be hands-on when necessary.” 

Tennant further explains some of the key areas he is involved in with regard to integrating new technology into Legacy’s operations. “I’m a big believer in really understanding why we’re doing something,” he explains. “I’m the one asking and trying to understand why we're buying a particular piece of software, why we're hiring three more people to work in the IT department, or what’s the value proposition of a new piece of business intelligence software.” He emphasizes the relationship between IT and the finance department in the organization, and that a successful IT leader needs to act as though they’re a financial stakeholder in the business itself. Most technology solutions need to deliver a financial return and/or add genuine value to the patient experience. 

“I believe in the 80-20 rule with regard to most technology implementations. 80% of the success of the implementation is related to things outside of the technology product itself,” he says “It’s about how well you implement it, how well you plan, how well you train, how well you roll it out, and only 20% of the success factor relates to the technology itself. This is not a hard and fast rule but it applies more often than not.”

Tennant studied Chemistry at Alma College and obtained a bachelor’s degree in Theology from Ambassador University. 

Read the full story: HERE 

Share
Share
Author

Featured Interviews

Featured

Kate Flanagan

Executive General Manager IM & Technology at Roy Hill

Kate Flanagan, Executive General Manager IM & Technology at Roy Hill, details her journey in the mining industry and explains what keeps her motivated

Read More

Theresa Campobasso

Senior Vice President of Strategic Accounts at Exiger

Supply chain risk specialist Theresa Campobasso cut her teeth in the US military

Read More
Security all comes down to whether you have a compliance-based mindset or a threat-based mindset
Theresa Campobasso
Senior Vice President of Strategic Accounts at Exiger

John Bailey

SVP of Technology & Innovation at AVI-SPL

SVP of Technology & Innovation at AVI-SPL, John Bailey, discusses a career driving innovation in communications and AV technology

Read More

Garrett Olson

Wolt’s Head of Insurance and Risk

Technology company Wolt’s Head of Insurance and Risk Garrett Olson explains the insurance needs of Wolt’s 180,000+ courier partners

Read More

Kate Maxwell

Chief Technology Officer for Microsoft’s Worldwide Defense and Intelligence Industry

As the global landscape evolves at an unprecedented pace, Microsoft is helping defence and intelligence clients with game-changing capabilities

Read More

Kate Flanagan

Executive General Manager IM & Technology at Roy Hill

Kate Flanagan, Executive General Manager IM & Technology at Roy Hill, details her journey in the mining industry and explains what keeps her motivated

Read More