Telstra appoints its first Customer CTO

First reported by iTnews, Australian Telco giant Telstra has appointed Fawad Nazir as its first Customer Chief Technology Officer (CTO).

Telstra filled the spot for the first time after a year of searching, with the role having been created at the firm back in 2016 in the aim of facilitating growth by improving customer engagement.

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The appointment is an internal one, with Nazir’s LinkedIn profile showing he previously stood as the firm’s Principal Enterprise Architect of Strategy & Innovation, having been promoted to Customer CTO this month.

“Fawad will be responsible for working with senior CBA stakeholders across the bank’s business units to identify business challenges and deliver tailored technology solutions to solve these issues,” a Telstra spokesperson said, speaking to iTnews.

Previous to his enrolment with Telstra, Fawad stood as the Enterprise Architect at the Chief Technology Office of the NSW Telco authority – a similar role to one he held at Opus until the end of 2014.

In addition, Nazir held a number of positions including being a Software Engineer, bringing a host of industry experience to his new role at Telstra.