Cybersecurity Firm Boosts Efficiency by 56% with SoftExpert
Managing compliance documentation on a large scale is a complex challenge. As organisations grow and regulatory requirements evolve, keeping track of hundreds of procedures, records and approvals becomes increasingly difficult.
It was this scenario that prompted SYTECH Consultants to turn to SoftExpert, a multinational specialising in software solutions for compliance, governance and business management.
The aim was to modernise a structure encompassing almost 1,000 controlled documents. The partnership has already resulted in a 56% reduction in the time spent on administrative tasks.
According to Josiani Silveira, CEO of SoftExpert, "the transition from a manual, spreadsheet-based system to an integrated digital platform represents more than just a technological upgrade. It marks the start of a transparent and scalable approach to quality management. We therefore have a solution designed to support the organisation's growth, while maintaining the rigour required by the UK regulatory sector".
Efficient, transparent and reliable
Previously, the SYTECH system placed a growing administrative burden on staff, particularly regarding updates, reissues, cancellations and version control – relying mainly on spreadsheets and manual workflows.
To alleviate these bottlenecks, SoftExpert Suite was implemented as the new digital Quality Management System (QMS) software.
According to Neil Buck, Quality Manager at SYTECH Consultants, "with SoftExpert, version control is now much more structured, transparent and reliable. The platform has eliminated much of the manual workload and provided a clearer level of control over file history, issue status and traceability".
Results and plans for the future
The most immediate improvement was seen in the Quality Department, where the administrative burden associated with document management was significantly reduced. Thanks to this result, the organisation has already achieved a 56% increase in process efficiency.
In addition to this gain, the solution has also introduced a new level of visibility and transparency. Dashboards and reporting tools now offer teams a clearer view of ongoing activities, process status and performance. This visibility supports both operational oversight and more informed managerial decision-making.
The success of the initial phase has driven the expansion of the partnership. SYTECH is already investing in the gradual implementation of new modules, including Risk Management, NonConformities, Audits and Meetings. It is expected that the full integration of these functions will further enhance the company’s efficiency and regulatory compliance. To find out more, click here.
