HCL's BigFix gets Cloud-First & Agentic AI Security Upgrade

With rampant cyberattacks and a global projection of US$10.5tn in annual cybercrime cost, businesses – no matter how big or small – have to up their security game.  

In this backdrop, HCL Software’s strategic evolution of its HCL BigFix platform, redesigned to deliver Secure Resilient Operations (SRO) through autonomous, cloud-native remediation, comes as welcome news. 

HCL's BigFix model delivers a platform that unifies both IT and security workflows to single-handedly tackle enterprise risk.

Within the current structure, most organisations use between 4-14 separate tools to manage their endpoints.

This fragmentation creates not just operational inefficiency but also security silos due to unmanaged devices which could serve as entry points of various ransomware attacks. 

Using a single platform like HCL BigFix, instead of an array of tools, will aid enterprises in dramatically decreasing operational cost and complexity. 

“The time for siloed operations has passed. Our strategy is centred on enabling unified, proactive defence,” says Navin Sabharwal, Executive Vice President and Portfolio Manager at HCLSoftware.

“Our SaaS model, Agentic AI capabilities and platform innovations are all working together to help customers lower risk, remove complexity, and operate securely at scale.”

Manageable security for mid-size business 

In old divided ecosystems, the time taken to remediate the security gaps after they have been spotted, could stretch well beyond 30 days, laying the enterprise vulnerable to attacks from malicious actors. 

For medium sized businesses, which form the backbone of the economy, availability of software that can rapidly decrease implementation speed, while being easy to manage is a cyber security gamechanger. 

HCL BigFix SaaS Remediate is an offering that fills this gap while providing a flexible, subscription-based approach to enterprise security.

Being a cloud-first model, HCL BigFix SaaS Remediate alleviates the need to have heavy, on-premise infrastructure, while delivering on its promise of a reduced time-to-patch.

Agentic AI for autonomous detection

With HCL BigFix AEX agentic AI system, the company is embracing an intelligent, context-aware attitude towards cyber-security. 

The agentic AI system brings the capabilities of autonomous detection and impact-aware decisioning to enterprises, while ensuring that the model can continuously learn and improve across complex hybrid environments. 

Using HCL BigFix AEX agentic AI system, early adopters show a staggering 88% increase in first call resolution along with significantly quicker issue closure. 

HCL BigFix offers companies a tall vantage point to view operations happening at every end-point, thereby increasing visibility and security, while reducing cost and manual overhead. 

“This year marks a pivotal acceleration in our platform evolution,” says Kalyan Kumar, Chief Product Officer, HCLSoftware. 

“With BigFix SaaS Remediate, our converged UI, 10x scalability improvements and the emergence of Agentic AI, we are delivering the automation and intelligence organisations need to reduce operational cost and achieve true Secure Resilient Operations.”