TTEC Enters Into Strategic Partnership with Pega to Accelera
DENVER, Feb. 18, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced a strategic partnership with Pegasystems, Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises. This partnership will empower clients with industry-leading digital transformation solutions to optimize customer experiences within their contact centers.
With the partnership, Pega's world-class intelligent automation and customer engagement suite, combined with TTEC's Customer Experience as a Service platform, will provide the backbone of optimized, digitally driven employee and customer experiences managed by TTEC Digital. The two market leaders will leverage their decades of experience to deliver best-of-breed human and AI-powered intelligence across the customer lifecycle.
Together, TTEC and Pega are uniquely positioned to remove the technical and operational obstacles that stand in the way of great experiences for a brand's customers and employees. TTEC will build on Pega's digital transformation solutions to deliver superior services and strategic outcomes for the world's largest enterprises.
The global partnership will immediately benefit from TTEC's recent acquisition of Serendebyte, which provides additional scale and expertise serving the Pega ecosystem. A Pega Premier Gold Partner, Serendebyte delivers a community of engineers and deep experience in automation solution development to optimize and improve front- and back-office interactions.
Clients have already benefited from the TTEC-Pega partnership, seeing substantial time and cost savings in customer-related processes via intelligent automation. As part of the strategic partnership, TTEC and Pega will go to market together, accelerating autonomous and augmented CX across the front, mid and back office to enable a one-office contact center solution for customers.
"We were deliberate in choosing Pega as a best-of-breed software partner to significantly strengthen the power of TTEC's CX as a Service platform for clients," said Jonathan Lerner, President of TTEC Digital. "We are excited to go to market together with unparalleled solutions that empower human-centric digital transformation at the world's leading organizations."
"As consumers demand better customer experiences when interacting with contact centers, organizations need the technology to modernize and optimize their operations to meet these high expectations," said Eric Musser, VP, Partner Ecosystems, Pegasystems. "This partnership with TTEC will help us better enable our clients with industry-leading, AI-based solutions that help fulfill their digital transformation goals within their contact centers."
To learn more about the partnership between TTEC and Pega, please visit: https://www.ttec.com/pega.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, https://www.ttec.com/pega
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holding, Inc.'s management and are subject to significant risks and uncertainties. Specifically, we would like for you to focus on risks related to our strategy execution, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share, cybersecurity risk and risks inherent to our equity structure. Actual results may differ from what is expressed in the forward-looking statements. Factors that could cause TTEC's results to differ materially from those described in the forward-looking statements can be found in TTEC's Annual Report on Form 10-K for the year ended December 31, 2018, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.
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