12 search results
Data & Data Analytics
Top 10 customer experience management platforms in 2022
Customer Experience, or CX, is the sum of all experiences people have in relation to a product or service. We look at the best management platforms for CX
Customers service affects growth, Zendesk study reveals
Zendesk Customer Experience Trends Report revealed customers service quality can affect companies’ revenue, and inevitably, growth
Thriving in 2021 requires a different kind of innovation
How should businesses think strategically about structuring themselves and their offering? What changes will they need to make for continuous innovation...
AI & Machine Learning
How AI is taking the frustration out of chatbot interactions
Many will have experienced the pain of chatbot “assistance”, but a new generation of technologies is using AI to complement human agents...
Webflow receives $140mn for no-code websites
San Francisco-based, Webflow offers a visual solution for web development, allowing for the creation of custom websites without code...