Customer Experience, or CX, is the sum of all experiences people have in relation to a product or service. We look at the best management platforms for CX

BlueConic is a customer data platform that unifies and activates data. It joins Technology Magazine for a Q&A to discuss the numerous business benefits

Technology Magazine takes a look at innovative, pioneering artificial intelligence companies across the globe. First up, we look at those in Europe

Zendesk Customer Experience Trends Report revealed customers service quality can affect companies’ revenue, and inevitably, growth

Pizza Hut is undergoing a digital transformation journey to better understand customer retention and engagement. Chief Customer Officer for APAC, Troy B...