Customer Experience, or CX, is the sum of all experiences people have in relation to a product or service. We look at the best management platforms for CX

Sabio Group unveils ‘Sabio Console’ at digital transformation event ‘Disrupt UK’, enabling exceptional end-to-end digital customer experiences

By Sanjeev Jain, CIO-EMEA, Verizon. Traditionally businesses would compete on the basis of price and value for money, but fast forward to 2018 and cust...

In today’s digitally transformed world, it can be hard to escape the seemingly endless drumbeat of emerging technology offerings presented to business...

Against the backdrop of a growing cyber war, [24]7.ai is providing a safe platform for businesses to communicate with their customers...