Google Cloud and Genesys expand their partnership to deliver integrated platform offerings that meet the needs of consumers and distributed workforces

Heinrich Welter, Territory VP EMEA Central and GM DACH, discusses Genesys’ partnership with NTT and the role of technology in customer experience...

Providing valued interactions to build a great customer experience with trust and empathy

Rajiv Peter, Director of Digital Technology, talks technology transformation within one of the largest housing associations in London and the South East...