Centrica and KPMG: Bigger, Bolder, Faster and Driven by AI

Keeping a 200-year-old company at the leading edge of technology will always be a challenge.  Balancing the exciting advantages of AI and cloud tech, while respecting the heritage and legacy of a business requires a clear vision and strong alliances.

At Centrica, James Boswell is Director of Cloud, and enthusiastically embraces the mantra of ‘bigger, bolder, faster and driven by AI’.  

“My manager, Darren Miles (CIO) is always saying, I've got the most exciting job in the company,” explains James. “It's because the cloud changes and transforms the way we can work. It makes us quicker. It makes us more agile. We can respond to market conditions very quickly. 

“The cloud is where cutting-edge technology, like AI, is first introduced. It gives Centrica so many different options with different providers, solutions and services,” he explains. 

“We can really build and generate products that our customers need and want and help us improve our customer service by giving our solvers and contact centres the right tools and technology to deliver fantastic customer service.”

Read the full report HERE

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