Healthcare IT: Bridging the gap between patient and provider

From helping provide the best experience for patients, to automating processes to save medical staff’s valuable time, IT has a crucial role in healthcare.

How healthcare providers offer their services has changed. As more services are based outside of traditional bricks and mortar settings - particularly in a post-COVID world - the use of technology is vital to bridge the gap between patient and provider.

Based in the greater Grand Rapids area, the second largest metropolitan area in Michigan, University of Michigan Health-West serves more than 250,000 patients annually. The jewel in its crown is a 208-bed hospital that sits on a healthcare village, where patients can connect to multiple different services, including patient centred medical homes for primary care services across the community.

Over the last 15 years Joshua Wilda, Chief Digital Information Officer for University of Michigan Health-West, has seen the organisation grow and become more strategic as it expands.

“When I first joined, we were the smallest healthcare system in the Grand Rapids area,” Wilda says. “We were up against some very big, nationally-known healthcare systems. And our goal was always to provide choice in the market to drive quality better, to drive care better.”

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