How A1 Macedonia’s Three-Pillar Plan is Redefining Telco
Twelve years ago, Aleksandar Gichevski joined a telecoms operator still working through the aftermath of merging three separate companies into one. Today, as Head of IT Services and Architecture at A1 Macedonia, he is overseeing something altogether more forward-looking – a three-pillar IT transformation programme designed to rebuild the operator’s technology stack from the ground up and reposition it as a digital services company at the centre of the Macedonian technology ecosystem. Across all three pillars of transformation, AI is present – and that presence will only continue to grow.
The programme spans cloud modernisation, customer experience assurance and billing transformation – three distinct but interconnected workstreams, each supported by a specialist technology partner.
What connects them is a single organising principle, that the role of technology in a modern telecoms operator is not to maintain infrastructure, but to drive the business forward.
So, what does this mean in practice?
“Telecommunications is not just about connectivity anymore,” Aleksandar says. “It’s the backbone of our modern digital economy.”
From his perspective, IT provides the brain and the logic, while the telco provides the nervous system – a distinction he says that shapes every architectural decision his team makes.
