How Wellstar MCG built a long-term virtual care strategy

Wellstar MCG partners with Amwell to improve access to care in rural communities

Amwell’s mission is to empower digital transformation in healthcare by connecting physical, virtual, and automated care together to create one single experience. The company partners with some of the leading healthcare organisations in the United States to power their hybrid care ambitions.

One of those organisations is Wellstar MCG Health (Wellstar MCG), based in Augusta, Georgia. The relationship began in late 2019 when Wellstar MCG partnered with Amwell on a direct-to-consumer (D2C) virtual care strategy. 

According to Lindsey Wells, a senior account director at Amwell, the partnership underwent a rapid shift during the COVID-19 pandemic. “We were initially focused on a D2C offering, and then quickly shifted to hosting a COVID-19 virtual screening programme for the entire state of Georgia,” she explains. 

In addition to its D2C programme, Wellstar MCG also leveraged the Amwell platform for provider-to-provider consultations. To help enable these consults, the health system used Amwell CarePoint™ Carts, currently in use across 16 different rural hospital locations in Georgia. 

“When a patient arrives at a rural site, they might need specialty care from a clinician that just isn’t available on-site,” says Wells. “In these scenarios, they can effectively beam a specialist into that room, for real-time consultation and decision-making support.”

Looking to the future, Amwell is looking forward to its continued partnership with Wellstar MCG. “We will continue our collaboration to support their strategic growth,” says Ashley Blanton, group vice president of strategic account management at Amwell. “Our most recent next steps are going to be Wellstar MCG’s continued evaluation of our Amwell TV Kit solution to increase efficiencies in its long-term care facilities.”

“It's been tremendous working with WellStar MCG,” Wells concludes. “We've developed a wonderful partnership over several years and really look forward to what the future might hold for us together.”


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