North Carolina prisons telehealth Initiative a runaway succe

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Glenn Mack – Chief Information Officer for the North Carolina Departments Adult Correction – on how telehealth has saved the state US$20m

Glenn Mack is Chief Information Officer, both for the North Carolina Departments of Public Safety and Adult Correction. It is a big job, and a weighty one; mistakes are not just financially costly but might endanger the lives, both of employees and the public.

In early 2018, the Department of Adult Correction began work on introducing telehealth provision across its facilities. Although the initiative pre-dated COVID-19, the pandemic acted as a catalyst.

“The need for it was there before the pandemic,” says Glenn, “because we needed to minimise the costs associated with providing healthcare to inmates”. 

He adds: “It was timely the pandemic occurred right when we were ready to launch. 

Telehealth has certainly worked on the cost-saving front, having saved the state $20 million to date.


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