AS Watson Group partners with Infosys for digital transformation

By Jonathan Dyble
The world’s largest health and beauty retailer, AS Watson Group (ASW), has appointed Infosys as its Official Technology Partner to accelerate its digi...

The world’s largest health and beauty retailer, AS Watson Group (ASW), has appointed Infosys as its Official Technology Partner to accelerate its digital transformation initiatives.

The move is part of ASW’s Technology Partnership Program that aims to develop strategic industry partnerships to support its own internal aspirations. Within this, Infosys will provide ASW with its expertise including data science and artificial intelligence (AI) services.

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“We believe every technology partner whom we have chosen to work with is more than just a vendor,” said Malina Ngai, Group Chief Operating Officer of ASW.

“Traditional client-vendor relationships are short-term, lack transparency and continuity. The Partnership Program is designed to transform the short term contractual relationship to a longer term strategic relationship to create a win-win for both parties. “

ASW will look to leverage the expertise of Infosys to build AI and machine Learning frameworks that will be vital to the company’s customer centric analytics platform, in addition to optimising its operational efficiency and scalability.

“It is imperative that companies embrace digital technologies if they want to stay relevant and it is inevitable especially in the highly competitive and dynamic retail industry,” Said Ravi Kumar S, President and Deputy Chief Operating Officer, Infosys.

“We will leverage our vast experience in the retail industry, our deep understanding of global markets as well as our extensive digital capabilities to help the A.S. Watson Group achieve its objectives.”

Home to brands such as Superdrug, Savers and Watson's, ASW manages 13,700 stores across 24 markets globally, with approximately 3bn annual customers.

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