Tech Mahindra & ServiceNow: AI Enterprise Solutions

Enterprises worldwide are confronting unprecedented technological challenges that demand innovative, intelligent solutions.

Businesses across diverse sectors - from telecommunications and manufacturing to banking and healthcare - are seeking AI-powered platforms that can seamlessly integrate advanced technologies into their core operational frameworks.

Therefore, with digital transformation no longer being a luxury but a necessity, companies are increasingly looking towards strategic collaborations that can provide holistic, intelligent solutions capable of addressing complex technological and operational challenges.

Against this backdrop, Tech Mahindra and ServiceNow have announced a collaboration that shows potential in redefining how organisations approach digital innovation and operational efficiency.

By combining Tech Mahindra's global domain expertise with ServiceNow's platform capabilities, the partnership aims to deliver an approach to enterprise service management that transcends traditional boundaries of technological integration and operational efficiency.

Together, the companies have created the One E2E Platform that embodies the partnership’s strategic vision of how AI and advanced digital solutions can be leveraged to drive meaningful business transformation.

Tech Mahindra’s One E2E platform with ServiceNow

The collaboration between Tech Mahindra and ServiceNow aims to introduce the One E2E Platform, a Gen AI-powered enterprise service management solution.

The platform’s overall purpose is to enhance operational efficiency and therefore competitiveness for businesses across various industries.

It achieves this by integrating Gen AI capabilities into critical business processes and modernising infrastructure.

By incorporating this technology into enterprise service management, Tech Mahindra and ServiceNow aim to provide businesses with more advanced tools for automation and decision-making.

Enhancing operational efficiencies through AI integration

Together, the companies focus on combining Tech Mahindra's global domain expertise with ServiceNow's platform capabilities.

Therefore, this collaboration will concentrate on joint go-to-market strategies and accelerating digital transformation for enterprises worldwide.

A key component of the One E2E Platform that enhances operational efficiencies, is Tech Mahindra's netOps.now offering, which will be available as an AI accelerator on the ServiceNow Store; as this solution integrates advanced analytics, Gen AI and automation capabilities to help businesses optimise their network operations.

Atul Soneja, Chief Operating Officer at Tech Mahindra, highlighted the challenges businesses face in their digital transformation journeys: “Businesses are grappling with multiple challenges in their digital transformation journey, such as technological advancements and cost reduction while improving service quality.

“By integrating GenAI with our industry expertise, we aim to tackle these issues and enhance customer experiences through our One E2E Platform. Together with ServiceNow, we are set to redefine how enterprises thrive in the digital age." 

Expanding capabilities and fostering growth

As part of this partnership, Tech Mahindra plans to double its ServiceNow certifications within a year through the ServiceNow Enterprise Learning Agreement.

This programme will provide free certification opportunities for Tech Mahindra's workforce, ensuring they are equipped with the latest skills.

In the bigger picture, the collaboration is expected to benefit various industry verticals, including communications, manufacturing, banking and financial services and healthcare.

By strengthening existing capabilities and developing contextualised solutions, Tech Mahindra and ServiceNow aim to address sector-specific challenges.

Erica Volini, Senior Vice President of Global Partnerships and Channels at ServiceNow, emphasises the importance of this partnership in enabling business transformation for the digital-first world: "Our collaboration is critical in bringing the power of AI to organisations across India.

"Combining Tech Mahindra's deep experience in telecom and industry expertise in multiple domains, we are well-positioned to provide advanced solutions to our customers jointly.”

The partnership has already shown promise, with companies like Ahlstrom, a global leader in fibre-based materials manufacturing, successfully leveraging Tech Mahindra's ServiceNow offerings.

Tuna Özcer, Service Manager for End User Care at Ahlstrom OYJ, shares his experience: "Over the past decade, Tech Mahindra's ServiceNow expertise has been instrumental in helping Ahlstrom overcome IT challenges, seize opportunities, and achieve remarkable success. ServiceNow is one of the core platforms that run our IT services.

“We are grateful for the trust and collaboration that have defined our journey and the significant milestones we have reached with the ServiceNow platform." 

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