AWS loses ground to Microsoft in public cloud computing market
According to CNBC, citing KeyBanc analysts, Amazon Web Service (AWS) saw its grasp on public cloud computing drop in Q4 2017, with the company’s market share down from 68% to 62%.
At the same time, Microsoft’s Azure platform saw its own market share grow from 16% to 20% during the same period, with the US technology giant gaining ground on its rival Amazon provider.
Both Amazon and Microsoft have put significant emphasis on their respective cloud computing businesses in recent times, with the industry offering major growth as many firms look to cloud computing services in the aim of enhancing their digital transformation initiatives.
In Q3 of 2017, AWS reported a sales increase of 42% to $4.58bn, whilst Microsoft’s own cloud computing saw even better results, with its Azure sales up 93% in Q3 alone, compared to the previous quarter.
Most recently, Microsoft has acquired data storage startup Avere Systems in the attempt of bolstering its cloud offerings, whilst AWS has announced a new partnership with healthcare technology solutions firm Cerner, amongst several other deals for both companies.
The cloud computing market is expected to continue to grow throughout 2018, with the likes of Intel and Google also weighing into the market more readily.
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion