How Workday is Using AI to Drive Better Employee Experiences

Employee experience (EX) - a vital assessment to undertake to create a more motivated and innovative workforce and boost employee engagement, productivity and retention. 

Not only can organisations drive long-term resilience by investing in EX through leadership, flexible policies and technology but they can also reach higher ROI.

System software company Workday has expanded its Peakon Employee Voice platform to incorporate AI capabilities.

This new potential will help managers enhance employee experience and address challenges proactively by analysing feedback and gaining actionable insights.

Anne-Sofie Nielsen, Vice President of Product and Engineering at Workday explains: “In the current business landscape, attracting, retaining and engaging top talent is more critical than ever.”

“Workday Peakon Employee Voice with these new Illuminate capabilities give organisations – and specifically people managers – the insights and tools they need to foster exceptional employee experiences, build a thriving workforce and achieve greater organisational success.”

Meet Workday

Workday is a leading system software company that strives to help organisations improve their operations by offering HR, planning, analytics and finance solutions.

Globally, Workday is used by over 10,500 organisations and more than 60% of the Fortune 500.

The organisation drives informed decision-making by delivering financial insights and real-time analytics and supports businesses in streamlining their workforce planning and employee lifecycle management.

Workday also leverages the extensive potential of AI to improve operational efficiency, financial processes and workforce management.

By collating AI-driven insights, the organisation supports others in making data-driven decisions to unlock long-term success and enhance employee experience.

The importance of employee experience

Employee experience (EX) is a general assessment of an employee’s connections during their time in an organisation and encompasses the organisation’s culture, workplace environment, employee well-being and leadership communication.

It is essential to any organisation as it influences productivity and retention, engagement and productivity.

By crafting a positive EX, organisations can support a high-performing and motivated workforce. 

Andrew Stephenson, Chief People Officer, Equiniti, highlights the importance of Workday’s platform: “Workday Peakon Employee Voice is a key part of our people strategy, enabling us to directly address the continuous challenges we face in the evolving world of work. 

“By understanding the views of our people, and being able to take ideas and suggestions from them frequently, we are able to take timely actions to create a truly empowered, engaged workforce around the globe.”

What are the benefits of Workday’s new AI capabilities?

Workplace’s AI features in Workday Peakon Employee Voice strive to support managers in making informed decisions and building loyal teams by providing recommendations and insights after analysing large quantities of employee feedback.

The system software company has created one of the most powerful and largest employee sentiment datasets globally by compiling 200 million pieces of written employee feedback from across 160 countries with over one billion aggregated employee responses. 

By crafting this dataset to power the AI capabilities, Workday can begin to compile findings into the future of the workplace.

Anton Ketelaars, global HR leader, processes & solutions, BDR Thermea Group, explains:

“In today’s challenging business environment, staying close to our employees is key to success and Workday Peakon Employee Voice gives us instant feedback on what we can improve.

“In the past, survey results arrived months later, when it was often too late. Now, we're truly listening. We have a real-time pulse on our team's needs and a deeper understanding of how to support our global workforce than ever before.”

Explore the latest edition of Technology Magazine and be part of the conversation at our global conference series, Tech & AI LIVE.

Discover all our upcoming events and secure your tickets today.

Technology Magazine is a BizClik brand