How DXC’s Customer Experience Centre is Scaling AI

DXC Technology has opened a new London Customer Experience Centre (CEC) designed to help enterprise leaders make the leap from AI experimentation to measurable value.

The centre, located in the heart of London’s business and innovation district, has been built as a collaborative environment where organisations can work side by side with DXC’s technical and industry expertise to design and operationalise AI at scale. 

It is a physical embodiment of the company’s drive to move customers from exploration to execution, supported by a significant commitment to local capability.

“The London Customer Experience Centre is a space for our customers to bring their toughest technology challenges, engage in a conversation on how to solve them, and co-create solutions alongside our team of highly skilled experts,” says Derek Allison, General Manager for DXC Technology in the UK and Ireland. 

“In a world of exponential change, leaders need trusted partners who can help them design, build and run AI-enabled enterprises. 

“This is much more than a showroom for our expertise and solutions. It’s an extension of our customers’ own transformation journeys.”

A centre for collaboration

The centre draws on the experience of 6,000 multidisciplinary DXC team members across the UK and Ireland – including system architects, engineers and industry specialists – and connects their work to DXC’s global network of 40,000 engineers. 

Customers can use the space to explore how the company’s platforms and services – ranging from automation and agentic AI to AdvisoryX, security operations and enterprise infrastructure – can accelerate resilience and decision-making across industries.

Clients from both the public and private sectors – including the Metropolitan Police, Barts Health NHS Trust, London Market insurance firms and the Department of Health & Social Care – will use the centre to prototype and deploy AI and automation projects aligned to regulatory and operational needs.

Growing the AI workforce

DXC plans to hire 150 AI specialists in the UK and Ireland to further expand its capabilities.

This additional workforce will help customers prioritise and operationalise AI, guiding them through the complex process of evaluating risk, standardising governance models and scaling successful proofs of concept.

This investment also reinforces DXC’s role as one of the region’s major technology employers, complementing its existing offices and delivery facilities in Erskine, Newcastle, Tewkesbury and Farnborough.

The centres also hope to build the bridge between strategy and scale as industry analysts warn that enterprise AI investment outpaces measurable results. DXC intends to close the gap by making the process tangible, turning theoretical strategy into prototype-driven progress.

“Success in leveraging digital technologies, including AI, depends on multi-disciplinary teams that understand the technology alongside the organisational, cultural and regulatory barriers to productisation and scaling,” says Georgina O’Toole, Chief Analyst & Partner at TechMarketView, a UK-based technology industry analyst and advisory firm.

“Investment often outpaces the results organisations achieve. Centres like DXC’s bring precise business challenges together with the domain and technical expertise that can accelerate the path to production and scaling, and to measurable business outcomes.”

Co-creating an AI-driven future

This model of engineering collaboration is designed to give business leaders hands‑on exposure to real-world data and operational systems.

“Organisations across industries are under pressure to turn AI from isolated pilots into secure, scalable operating capability,” says Bob James, CEO at Velonetic, a services provider supporting modernisation and operations across the London insurance market.

“DXC’s Customer Experience Centre creates a hands-on environment where business and technology teams can co-create, validate and industrialise AI and data-driven solutions across complex platforms.”

Carl Kinson, Chief Technology Officer for DXC in UK and Ireland, also weighs in.

He adds: “We have built an environment for ideation, free thinking, working with our customers and partner ecosystem to challenge the impossible, and co-create the future innovations that deliver business outcomes.”