How is Generative AI Transforming Companies and Industries?
Gen AI is rapidly becoming a core technology shaping businesses, industries and everyday life.
What began as explorations into LLMs and chatbots has now kickstarted an era of AI-powered autonomous agents, synthetic data innovation and deeply integrated AI systems that collaborate seamlessly with humans.
The rise of Gen AI
At the forefront is the evolution of AI models that are smarter, faster and more specialised. These modern AI systems can reason through complex problems, generate creative outputs on demand and power sophisticated workflows autonomously.
The maturation of technologies like retrieval-augmented generation (RAG) is helping solve one of generative AI’s biggest challenges – hallucinations and inaccuracies – by grounding AI outputs in trusted data sources.
In sectors like healthcare, finance, manufacturing and education, for example, AI is becoming an indispensable co-pilot that enhances decision-making, automates routine tasks and accelerates innovation.
On top of this, multimodal AI that combines text, images and sound is facilitating richer and more intuitive human-computer interactions.
The rising tide of Gen AI adoption also highlights a growing need for AI literacy and skills development.
Today’s leaders face the imperative to nurture AI fluency to stay competitive and unlock the full value of AI investments.
Smarter workflows, powered by Gen AI
ISS World is leveraging Gen AI to transform workplace experience and facility services through digital innovation.
Its global AI programme consolidates use cases that enhance operational efficiency, sustainability and employee well-being.
Gen AI powers features like chatbots for contract drafting and automated support in sales and quotations.
Integrated within ISS’ Workplace Experience app, AI optimises space utilisation, smooths onboarding and boosts productivity in hybrid work environments.
This approach drives a data-driven, cloud-first strategy that enhances collaboration and innovation while ensuring responsible AI use to strengthen employee engagement and business differentiation worldwide.
Driving personalised experiences with Gen AI
Australia’s largest gambling company, Tabcorp, is using Gen AI through its in-house platform called Tab Intelligence, built with Databricks Mosaic AI tools and powered by models like Llama 3.
The platform employs RAG to harness vast unstructured data – from product features and market stats to internal documents – to drive productivity and innovation.
Key uses include automating marketing tasks, enhancing compliance processes and accelerating system issue responses.
Tabcorp also applies AI to deliver personalised customer experiences and safer gambling through real-time risk assessment models and targeted interventions, achieving significant efficiency gains and cost reductions.
This data-powered transformation supports customer engagement and responsible gaming.
Enhancing public safety with AI-powered solutions
Axon is revolutionising public safety with AI tools that reduce administrative burdens and enhance frontline decision-making.
Its AI-powered Draft One converts body-worn camera footage into incident reports, cutting report writing time by more than 50%.
Real-Time Translation on Axon Body 4 bridges language gaps, improving communication in diverse communities.
Axon’s acquisition of AI-driven 911 communications company Prepared integrates call data into a unified platform, enabling faster, more informed emergency responses.
These technologies empower law enforcement and emergency services to focus on protecting communities while improving efficiency, safety and transparency across operations.
AI: Empowering frontline care with smarter automation
Uniting NSW.ACT has successfully integrated Gen AI to ease administrative burdens for more than 11,000 employees, enabling more time for quality client care.
Their AI-powered digital assistant, Buddy, offers voice-to-text capabilities, multi-language support and smart access to policies and systems, streamlining tasks like case note transcription and information retrieval.
Developed in partnership with Microsoft and other tech collaborators, Buddy has transformed frontline work, saving hours daily and enhancing employee experience.
Rigorous governance ensures ethical AI use. This innovation exemplifies Uniting NSW.ACT’s commitment to combining technology with compassionate service delivery in aged care and community support.
The Future of Gen AI
At Tech & AI LIVE Singapore, taking place on 4 November 2025, The Future of Gen AI panel will feature prominent leaders from APAC’s top enterprises, discussing Gen AI’s transformative impact.
Making up the panel are Zeljko Ivkovic, CIO Asia Pacific at ISS World, Dr Amy Shi-Nash, Chief Analytics and Data Officer at Tabcorp, Gaurav Vikash, Head of Security & Risk at Axon and Andrew Dome, Chief Digital Information Officer at Uniting.
The session, streamed live from 4pm (GMT+8), will explore advancements, regional applications and ethics in Gen AI adoption across industries in APAC.
To attend this panel – as well as other sessions at Tech & AI LIVE Singapore – get your ticket here.
