How Gen AI is Revolutionising North American Industries

The future of Gen AI is one of the most debated and transformative topics in technology today.

As well as promising breakthroughs in productivity, creativity and enterprise operations, Gen AI is set to evolve into a foundational layer of digital infrastructure.

In its earliest deployments, Gen AI acted as an advanced tool, but its trajectory points toward becoming a true collaborator.

Thanks to Gen AI’s capabilities, future systems will not only generate content but also proactively suggest ideas, weigh alternatives based on contextual data and adapt outputs to fit nuanced organisational goals. 

Generative AI’s future isn’t just about creating content faster – it will fundamentally rewire enterprise operations.

Intelligent agents, trained on enterprise-specific data, are expected to take on complex workflows spanning supply chain management, compliance and customer engagement. The result is a move from individual productivity gains to system-wide business reinvention.

Companies are already exploring AI copilots that integrate into workflows, combining natural language interaction with mission-critical applications such as ERP, CRM and cybersecurity monitoring.

In the near future, Gen AI could support hyper-specialised decision-making – helping CEOs tie strategy to operational detail and CISOs simulate cyber threats in dynamic industrial environments. 

This predictive, adaptive quality shows how Gen AI is developing to become a true strategic layer in digital transformation.

Powering smarter enterprise workflows with Generative AI

OpenText is a cloud and AI company that uses generative AI extensively to transform enterprise information management and accelerate digital workflows securely. 

Its Cloud Editions 25.3 release features MyAviator, an AI-powered personal assistant that helps knowledge workers search, summarise and transform documents privately with enterprise-grade security. 

OpenText integrates Gen AI into product lifecycle management with DevOps Aviator, automating documentation and test generation while ensuring compliance. 

Additionally, OpenText applies Gen AI to customer communications, content management and cybersecurity through AI-driven threat detection and response, enabling organisations to innovate faster while protecting sensitive data and maintaining regulatory controls.

Secure, scalable AI-to-human collaboration

For Kyndryl, Generative AI – through its Agentic AI Framework – is designed to work securely and at enterprise scale alongside human teams. 

This framework enables advanced reasoning, learning and autonomous action while addressing bias, performance and security challenges. 

The IT services and consulting giant applies this technology in sectors like government and financial services, where AI agents perform tasks autonomously, escalating to humans only when risk arises. 

By combining its AI-driven insights platform, Kyndryl Bridge, with agentic AI, Kyndryl helps customers transform complex data into actionable intelligence, accelerating digital transformation with a focus on industry-specific, enterprise-grade AI deployments.

Enabling smarter, faster management

Extreme Networks integrates Gen AI deeply into its networking and security management platform, Extreme Platform ONE, which unifies tools across vendors to simplify network operations. 

AI-driven features reduce manual tasks by up to 90% and cut issue resolution times by 98%, providing users with a personalised, AI-composed workspace. 

The company partners with Intel to enhance its AI Expert solution, using Gen AI combined with real-time network and device data to optimise performance, detect threats and improve user experiences. 

Gen AI: Driving smarter manufacturing and business insight

Michelin integrates Gen AI across more than 200 use cases to modernise core processes and innovate. 

It applies AI across a multitude of operations areas, including for document processing in tax, social listening in marketing and root-cause analysis in manufacturing.

The IRIS system automates end-of-line tire defect inspection, improving efficiency by allowing human experts to focus on final judgment. 

Michelin’s AI efforts emphasise augmentation, where AI acts as a copilot to absorb complexity and enhance decision-making. 

This strategy delivers significant ROI, with annual benefits exceeding €50m (US$58.8m) and rapid year-over-year growth, driven by a culture committed to data literacy and ethical AI use.

The Future of Gen AI

The Future of Gen AI panel takes place at Tech & AI LIVE New York on 18 November.

The session will explore how Gen AI is revolutionising industries across North America. 

Featuring leaders OpenText’s VP & GM of Professional Services & Solutions Kevin Higgins, Adeel Saeed, CTO of Global Security & Resiliency at Kyndryl, Extreme Networks’ SVP of Product, Innovation and Experience, Carla Guzzetti and Romina Guevara, Chief Digital Officer for AMC at Michelin, the session will dive into the latest breakthroughs and real-world applications shaping the future of Gen AI. 

The discussion will also cover the critical ethical considerations involved as Gen AI redefines possibilities in enterprise innovation, security and customer experience, spotlighting how businesses are transforming with AI-driven intelligence and collaboration.

To attend this panel – as well as other sessions at Tech & AI LIVE New York – get your ticket here.