Kyndryl Predicts Tech Gremlins With Digital Twin Solution

Kyndryl, an IT infrastructure provider, is helping organisations to avoid workflow disruption by anticipating and resolving technology issues with its new capability, Kyndryl Digital Twin for the Workplace.

The Kyndryl Digital Twin for the Workplace is built on Microsoft Foundry and combines predictive intelligence, automation and operational insight, all with the aim of improving the employee experience through automated IT service operations.

Digital twins enable organisations to collect both real-time and historical data from across the system. 

In an AI-infused cloud environment, an enterprise can then deploy agentic AI to analyse operational patterns and predict likely points of failure or user frustration that support staff can then address proactively. 

The Kyndryl solution detects and addresses employee technology issues proactively by analysing signals from employee devices, applications and workplace locations. It then automatically triggers alerts, recommends corrective actions, and dispatches support resources before a system fails. 

Agentic AI can also use the digital twin data to anticipate heightened system demand – such as seasonal or weather-based surges in the travel and hospitality industries – and activate or route the necessary resources to keep things moving smoothly for workers and customers. 

In these types of situations, the combination of agentic AI and digital twins progresses beyond simple automation into the realm of predictive analysis and corrective action. 

“As a company, we sit squarely at the intersection of people, places and technology, where real work happens, not just systems,” says Michael Przytula, SVP and the Global Digital Workplace Services Lead at Kyndryl. 

“At Kyndryl, we’re moving beyond reactionary support toward predictive experience engineering, turning experience data into foresight and real business impact from day one. 

“This isn’t just about optimising tools; it is about elevating human work itself, anticipating friction before users feel it, mobilising insights into action and unlocking value that transforms how organisations work in the real world.”

The aim of the game: no more tech disruptions

Kyndyrl aims to help enterprises predict and resolve technology problems before they arise, rather than only discovering a tech issue after employees are impacted, which leads to lost productivity, frustrated workers and disrupted operations. 

Take the example of a minor tech disruption in an airport. A slow or unstable gate agent workstation can force employees to move terminals to keep flights on schedule, which isn’t helpful for staff or customers.

The Kyndryl Digital Twin for the Workplace creates a virtual representation of how work happens across an organisation. 

Michael adds: “Digital workplace systems are part of any organisation’s core operational infrastructure. Productivity stops when these systems fail, with a direct and immediate impact on the enterprise and its customers. 

“Therefore, it’s essential for managers to be able to spot impending challenges before they occur. A digital twin of a workplace system gives organizations a clear view across their entire systemic landscape. 

“The digital twin can pinpoint areas of compromised performance – whether at the departmental level, issues with specific technologies, or even a specific user who’s having a degraded experience.”

Backed by Microsoft tech

The Kyndryl Digital Twin for the Workplace is powered by Microsoft’s Azure cloud platform and uses Microsoft Foundry to orchestrate its advanced AI capabilities. 

The combination of Kyndryl’s deep expertise in digital workplace operations and Microsoft’s AI platform allows organisations to move beyond experimentation and implement production-ready, AI-driven workplace solutions right away. 

“Predictive, AI-driven operations – built on Microsoft Foundry – means fewer disruptions, better experiences and real productivity gains for enterprises to enable their employees to do their best work,” writes Alice Boyce, Director of Global Alliances Marketing at Kyndryl, on LinkedIn. 

This offers significant advantages to customers, including Agentic AI optimisation, where AI agents autonomously identify technology issues, recommend the precise fixes and validate the outcomes without human intervention. 

Plus, customers gain location-aware workplace health, which provides real-time visibility into the digital performance of specific offices or geographic regions.

Finally, the solution delivers smarter asset and logistics planning by integrating with inventory and supply chain systems to predict future hardware refresh needs and optimise stock placement.