Why Heathrow Chose Netcompany to Power its Digital Growth

Europe’s busiest airport is taking a significant step toward redefining how global hubs operate. 

Heathrow has selected Netcompany as its primary digital operations partner – a move that is not just kickstarting transformation in airport management but shows a commitment to building resilient, European‑led digital infrastructure to serve the next generation of travellers.

Central to the partnership is AIRHART, Netcompany’s Airport Operations Orchestration Platform. 

The system will act as Heathrow’s new digital backbone, bringing together real‑time data, operational systems and AI‑driven insights across one unified platform to provide smarter decision‑making, proactive situational awareness and greater resilience.

“We are proud to be chosen to transform Heathrow Airport’s digital ecosystem,” says André Rogaczewski, CEO and Co-Founder of Netcompany.

“As the busiest airport in the European network and a cornerstone of the UK’s critical infrastructure, Heathrow requires a partner and a platform built for resilience, security and growth. 

“Our platform is designed exactly for this – harnessing AI and real-time data to strengthen operations today while unlocking new opportunities for tomorrow. 

“Its capabilities can transform how major airports operate, placing Heathrow at the forefront of digital airport excellence and setting a new global benchmark for the industry.” 

Creating a unified platform for smarter airport operations

AIRHART is already performing at major European hubs like Copenhagen and Munich, where it supports mission‑critical airport operations at scale. 

For Heathrow, the system will underpin a modern orchestration platform delivering three cornerstone capabilities:

• Airport Operational Database (AODB): Establishing a next‑generation operational data foundation
• Airport Collaborative Decision Making (A‑CDM): Improving collaboration across stakeholders including airlines, control towers, and service providers
• Airport Operations Plan (AOP): Creating a predictive, continuously optimised operational plan aligned with European and international airport standards.

Together, these capabilities are designed to give Heathrow an intelligent, flexible operations model that evolves as technology advances. 

AI will play a central role in forecasting demand, minimising disruption and aligning resources – whether that’s aircraft stands, baggage systems or ground operations – in real time.

Heathrow’s Chief Operating Officer, Javier Echave, says: “As one of the world’s busiest airports and the UK’s only hub, it is essential that the technology which sits behind our operations can withstand the test of time – not only serving us effectively today but also positioning us strongly for the future.

“With that in mind, we’re delighted to be partnering with Smarter Airports and Netcompany, using the AIRHART system which will provide us with a flexible, integrated platform to orchestrate critical processes with. 

“This programme will play a central role behind the scenes to ensure we continue delivering for both our passengers and customers in the years ahead.”

A model for global smart infrastructure

With more than 80 million passengers travelling through Heathrow each year, even marginal operational gains translate into major improvements when it comes to sustainability, passenger experience and capacity. 

When fully deployed, AIRHART will enable Heathrow to predict operational challenges before they happen, coordinate faster responses and continually optimise performance – all while integrating seamlessly with evolving digital standards across Europe.

The multi‑year programme, Netcompany says, is a bold step forward in digital transformation for critical infrastructure.

As airports worldwide compete to modernise efficiently and sustainably, Heathrow’s partnership with Netcompany can be looked to as a blueprint for how AI‑driven orchestration and European innovation can work together to transform global travel.