How is creating trusted partnerships

Kip Kugler, SVP of Sales, explains how’s unique skill set leaves the company well placed to deliver first-class customer service to clients

For, an on-demand provider of software development professionals, commitment to great customer service starts at the very top.  

“Anshul Choudhry, our Founder, is extremely passionate about doing the right thing,” says Kip Kugler, SVP Sales. “If customers aren’t happy, they don't have to pay. We may have eight or nine months of great work together but, if something doesn’t feel right in month 10, we won't invoice and we'll make a plan to fix it.”

“To this point, I haven’t had any customers leave because they’re unhappy.” boasts unique skills specialises in assisting the tens of thousands of US companies using IBM iSeries (AS/400), while also working on at least 50 other programming languages. 

The lack of college students learning legacy languages means there exists a distinct shortage of workers – which is where comes in.

A key priority for modern-day CIOs in terms of future-proofing, Kugler explains, is deciding whether or not to migrate away from iSeries.

He continues: “iSeries is so reliable and consistent that we say to people ‘we’ve got the workforce and we’ve got the ability to help you stay there longer – you don’t have to take that risk yet.”

AmerCareRoyal benefits from expertise 

In recent years, has worked closely with AmerCareRoyal, a producer of disposable supplies that uses a unique legacy ERP system built on iSeries. 

Kugler explains: “The issue for AmerCareRoyal is finding the relevant workforce. It’s not just about knowing the legacy programming language, but also the specific ERP – and we have that skill set.”

The pair have worked together on countless projects relating to warehouse and pricing metrics, purchase order functionality, and vendor and order management. 

“It’s a collaboration, but we see ourselves as an extension of their team,” adds Kugler. “We guarantee a budget-friendly environment with unique skills that are hard to find.”

Read the full AmerCareRoyal digital report here


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