Sep 18, 2020

5 Cybersecurity Habits: protect against cyber incidents

Amber Naylor
3 min
5 of the most effective habits that can be implemented to prevent and protect a company from cyber security related issues.
5 of the most effective habits that can be implemented to prevent and protect a company from cyber security related issues...



Malware, alongside computer security threats, are what makes the internet and malicious and high risk landslide, posing risks to many organisations each year. Employees have utilized software that has not been verified or authorised by the employer, resulting in relentless malware infections within cyber security, which can lead to financial loss and reputational damage. These are serious security issues. Previous methods of handling such issues have been rendered useless, with the surge of Shadow IT. This refers to the IT projects implemented within an organisation’s walls, without organisational approval. An example of this is blocked access to specific applications for employees, such as social media. As a way to side step this, other riskier applications will be used in their place, creating a security risk. The ever-present risk of installing malware is increasing due to cybercriminals becoming more devious in their attack points. Always consult and get verification to solidify security protocols to avoid a data breach.  

Confidential Credentials

Close to 50% of employees have openly admitted to sharing their organisations login credentials. One of the most significant security breaches in organisations is the sharing of passwords, and yet it is one of the least managed and thought about security risks. Being ignorant to the dangers sharing strong passwords presents, only causes greater risk to the organisation. By eradicating these bad habits, password manager will be stronger and more secure. 

Company and Personal Cloud

Personal cloud-based storage such as Google Drive and Dropbox, are often lacking in security protocols, audit and compliance features, leading to data breaches and cybersecurity disasters. Due to employees uploading company information onto personal cloud services, the reality is that the company's information is then at greater risk, and should be kept on the virtual private network. Organisations who allow employees to use personal devices for work purposes, need to set out set policies and procedures, such as multi factor authentication, to reduce this security risk.  

Cautious with Email

There are multiple risks associated with email technology. Individuals are targeted by fraudulent emails on a daily basis. Verizon noted that 30% of said emails are opened and 12% of those move forward to interacting with malicious links or attachments. Tips for staying aware of these issues are: 

  • Keep a look out for misspelling, inconsistent fonts, mismatched or unusual domain names. 
  • When receiving an attachment via an unsolicited email not recognizing the sender, do not open it and to be safe, delete the email.

Virtual Private Network

In the present day, everyone is looking to maximize their privacy wherever possible. One way to do this online is to use a VPN (virtual private network), to stop any monitoring of your online behaviour. When connecting to a network, your device delivers unsecured data directly over the internet, sharing a unique IP address that pin-points that specific device, alongside its locations. This sharing of data is often unencrypted, leaving it open for anyone monitoring that traffic to observe all sites visited. Using a VPN will interrupt this connection, and if partnered with the ‘incognito’ mode on a browser, you can maximise your online privacy and its presence. 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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