May 17, 2020

Companies to waste $10bn over 12 months on cloud spending

Cloud Computing
Jonathan Dyble
2 min
Cloud computing
As more and more firms look to access cloud services in order to digitise their operations, a new report from cloud management expert RightScale has sug...

As more and more firms look to access cloud services in order to digitise their operations, a new report from cloud management expert RightScale has suggested that inefficiencies within this could lead to a significant amount of money being wasted.

It is becoming increasingly imperative and demanding that firms transform in this way in order to remain competitive. However, RightScale estimates that as a result of cloud users not understanding how to minimise costs in this venture, an average of 35% of cloud spending budgets are wasted.

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“Cloud providers claim they are getting better at helping companies reduce some of their cloud spending. For example, Amazon Web Services (AWS) recently claimed it saved AWS users $500mn by alerting customers when they were overpaying,” said Kim Weins, VP of Cloud Cost Strategy at RightScale.

“Unfortunately, this is just a drop in the bucket. RightScale has seen that companies waste, on average, 35% of their cloud spend.

“This equates to $6.4bn in annualised wasted cost for AWS alone. For the top three public cloud providers (AWS, Microsoft Azure, and Google Cloud Platform), this represents annualised waste of $10bn.”

RightScale highlights complexities in cloud pricing, a constant change between cloud providers and the decentralised adoption of cloud as three key reasons behind this wasted expenditure.

For more, read the full report from RightScale.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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