May 17, 2020

Five data centre predictions for 2020

Peter Westwood
4 min
Peter Westwood, Data Centre Director at SPIE UK, provides his prediction for the data centre industry in 2020.
Data is accumulating faster than ever before and emerging technologies, such as 5G, IoT and cloud computing, are causing the amount of data we produce t...

Data is accumulating faster than ever before and emerging technologies, such as 5G, IoT and cloud computing, are causing the amount of data we produce to spiral out of control. But against the backdrop of a climate crisis, what do the next 12 months have in store for the data centre sector? Peter Westwood, Data Centre Director at SPIE UK, provides his suggestions.

  1. Security of edge data centres gets serious

Edge data centres – smaller facilities located at the edge of a network to enable faster cloud services – are becoming more and more common. Where businesses and consumers prioritise speed of service, the requirement for low latency is high because it can act as a service differentiator. This is why local data centres are springing up closer to the users and applications to accelerate their experience. For example, hospitals and driverless cars depend on near-zero latency for data that needs to be immediately processed.

But there will be a serious knock-on effect in 2020: the physical security of data centres. The larger cloud data centres have thumb print security, iris scanning, security guards etc. But with edge, you might have a containerised solution and the network is far less secure – perhaps with the bare minimum physical security because there will be too many facilities to protect. Edge is only growing in popularity, but businesses need to bear in mind the associated risks.

  1. Growing gigacities 

The larger network providers are putting a large amount of resources in upgrading their infrastructure. As a result, in 2020 we will see the gigabit rollout with enhanced network and node sites popping up all over the country to support 5G, revolutionising healthcare, the way we live, work and play.


Network providers are putting a huge investment in to the gigabit cities which means that millions of users at home and work will have access to 1 Gigabit broadband speeds, allowing them to download an Ultra High Definition 4K film at a dramatically higher rate, and use multiple streaming devices at the same time. It opens up a world of possibilities, including cloud-based gaming, 8K streaming, remote health telemonitoring and advanced telepresence, which could enable consumers to go ‘virtual reality shopping’ or watch live broadcasts of holographic sports events.

  1. New cooling technology will be available to the masses  

Gartner estimates that energy costs are increasing at least 10 percent year-on-year as a result of cost per kilowatt-hour (kWh) rises in underlying demand, especially for high-power density servers. Therefore, in 2020 the adoption of liquid-based cooling will become more common, not just concentrated to the larger players with bigger budgets, as it is considered more efficient than air-based cooling.

The global data centre cooling market using liquid-based cooling techniques is expected to grow at a remarkable rate through 2020. Already, we’re seeing several server and data centre systems being pre-built with liquid cooling solutions, making it only likely to become common practise in data centre cooling strategies. 

  1. Serverless Architectures

The term “serverless computing” is actually quite misleading, there is still a server somewhere - the concept being that the provisioning of the servers is put in to the cloud providers hands of management, rather than the vendors. This is based on the cost of executions rather than the pre-purchased compute capacity, and it is generally a friendlier way to develop applications.

The serverless approach uses code to access data in a specific way to execute a task as programmed and uploaded to the vendors ecosystem. This makes it cheaper than the traditional cloud, more scalable, lower OPEX and better user experience.

  1. We could run out of data centres 

In 2020 the skills gap will truly come to a head in terms of both the building and operation of data centres. Fortunately, when it comes to the operational side of things, machine learning will be on hand to help alleviate the issue and you don’t actually need that many people to operate data centres. However, building the facilities will be held up by a lack of skills – we need more people with the knowledge to build and refurbish these facilities to keep up with demand or we face running out of storage and processing space.  

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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