May 17, 2020

Gartner: Public sector CIOs to increase spending on cloud, cybersecurity and analytics in 2018

CIO
Public sector
Chief information officer
Gartner
Jonathan Dyble
2 min
Digital transformation
According to a new report from Gartner, cloud solutions, cybersecurity and analytics are all expected to see a big spending increase within the public s...

According to a new report from Gartner, cloud solutions, cybersecurity and analytics are all expected  to see a big spending increase within the public sector through 2018.

19% of governmental CIOs stated that they planned to increase spending on cloud services during the year ahead, whilst 17% cited cybersecurity and 16% mentioned analytics.

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The survey gathered results from 461 government CIOs across 98 countries and a multitude of major industries, with digital transformation being ranked as the top business priority amongst these executives.

“Digital transformation revolves around data. To be successful, public sector CIOs need to focus on expanding their data and analytics capabilities and creating a data-centric culture, by increasing the availability of open data and APIs for internal use and public consumption,” said Rick Howard, Research Vice President at Gartner. “Building out data analytics infrastructure is fundamental to improving government program outcomes and services to citizens.”

Digital transformation ranked as a higher first priority for government CIOs than other industries (18% compared to 17%), with private sector companies ranking growth and increasing market share ahead of digital transformation.

Other key technology areas where organisations both expect to achieve their organisational mission and invest more heavily in the coming year include data centres; digital marketing; and networking, voice and data communications.

For more information, see the full report titled Gartner’s 2018 CIO Agenda Survey.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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