May 17, 2020

Google to expand global infrastructure with three new subsea cables

Google
Subsea cables
Cloud Computing
Machine Learning Engine
Jonathan Dyble
2 min
Google
Google has announced that it will be expanding its global infrastructure networks by commissioning the construction of three new subsea cables next year...

Google has announced that it will be expanding its global infrastructure networks by commissioning the construction of three new subsea cables next year.

These will connect Chile to Los Angeles (Curie cable), the US to both Denmark and Ireland (Havfrue cable), and Hong Kong to Guam (HK-G cable), with these investments set to improve the technology giant’s network which it claims currently accounts for approximately 25% of global internet traffic.

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This will, in turn, aid companies such as PayPal who rely heavily upon Google’s cloud network to run their own operations.

“At PayPal, we process billions of transactions across the globe, and need to do so securely, instantaneously and economically. As a result, security, networking and infrastructure were key considerations for us when choosing a cloud provider,” said Sri Shivananda, PayPal’s Senior Vice President and Chief Technology Officer. “With Google Cloud, we have access to the world’s largest network, which helps us reach our infrastructure goals and best serve our millions of users.”

This will bolster Google’s existing cloud product and service offerings such as Machine Learning Engine, Spanner, BigQuery and G Suite, with the improvements to the infrastructure resulting in faster and more reliable connectivity.

“Our cable systems provide the speed, capacity and reliability Google is known for worldwide, and at Google Cloud, our customers are able to make use of the same network infrastructure that powers Google’s own services,” said Google.

In addition, Google has revealed that it will open its Netherlands and Montreal regions in Q1 2018, with Los Angeles, Finland and Hong Kong set to follow later in the year.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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